DELOREAN GAMMAGE
Sherwin-Williams
South Bend
7
years of professional experience
Results-oriented Operations Leader with six years of experience in retail management, advancing from Sales Associate to Assistant Store Manager. Expertise in operations management, employee development, inventory control, and safety compliance. Led teams to enhance business performance and optimize processes in fast-paced environments, taking ownership of daily operations and acting as manager during leadership absences.
Work History
Assistant Store Manager
7 Months- Assisted in leading the daily operations of a high-volume retail location, ensuring efficient workflows, operational readiness, and exceptional customer service.
- Analyzed weekly sales performance and profit-and-loss reports to pinpoint actionable opportunities for business growth and operational enhancement.
- Trained and mentored new employees on product knowledge, POS systems, operational procedures, and customer service standards at a designated training store.
- Reviewed weekly sales performance and profit-and-loss reports to identify opportunities for business growth and operational improvement.
- Resolved customer escalations and employee concerns by evaluating situations, identifying solutions, and maintaining positive relationships.
- Oversaw employee scheduling, payroll timekeeping, operational reporting, and daily store functions while acting as store leader during manager's parental leave.
- Addressed customer escalations and employee concerns by assessing situations, implementing solutions, and fostering positive relationships.
- Partnered with outside sales representatives to coordinate pricing strategies, resolve account issues, and strengthen commercial customer relationships.
Sales Associate
5 Years 7 Months- Delivered consultative sales support by recommending products based on customer project requirements and budget.
- Built lasting relationships with homeowners, contractors, and commercial customers through exceptional service and product expertise.
- Processed retail and contractor sales transactions while ensuring accuracy of customer records and work orders.
- Managed warehouse inventory, stocked merchandise, and fulfilled customer orders with attention to detail and accuracy.
- Executed opening and closing procedures, balanced cash drawers, prepared bank deposits, and ensured security of store operations.
- Prepared custom paint orders requiring precise color matching, formula accuracy, and quality control.
Education
Bachelor of Arts - Theatre, Film Studies
Minor in Film Studies
- Film Production Coursework
Skills
Operations Management
Team Leadership
Employee Training
Process Improvement
Safety Compliance
Inventory Management
Customer Relationship Management
Scheduling & Payroll
Microsoft Office Suite
Point-of-Sale Systems
Cash Handling
Communication
Time Management
Accomplishments
- Published Author – New Views on Gender, Indiana University South Bend (2021)
- Assistant Director – Gem of the Ocean, South Bend Civic Theatre (2020)
Timeline
Assistant Store Manager
Sherwin-Williams
12.2025 - 07.2026Read More
Sales Associate
Sherwin-Williams
12.2019 - 07.2025Read More
Bowling Green State University
from Film Production Coursework
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Indiana University South Bend
Bachelor of Arts from Theatre, Film Studies
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