Delton Grand John
Project Manager
Chennai,TN
Summary
Project Manager with 11+ years of experience in project management, operations management, agile methodologies, Scrum, team management, quality management and azure deployments. To help organizations by managing Digital transformation projects though analytics, technology, process excellence to transform their businesses.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Accomplishments
- TP Interact GenAI - Managed end to end product development and delivered on time (Benefit - $10.19MM)
- Completed One BVM based “SIX SIGMA” project as project Lead ($1.19MM cost reduction)- US Healthcare
- Proposed a project winning idea for globalizing the work flow coordination process and project managed it, which resulted in additional 9 FTE with the annual additional revenue of $270,000
- Project - Gain Share : Increased the average Revenue per Employee from $1600 to $2100
- Increased the CSAT response from 4% to 16% by revamping the feedback collection process Project managed and deployed Chat bot in TP global website in 7 days
- Successfully project managed and delivered an automation tool called Global Green Start. This has significantly increased the accuracy, manual efforts and rework reduction
- Handled 3 process transitions from US to India during 2016 – 2017 Built a 44 members of team from transition phase to BAU
- Downstream analysis on Appeals & Grievances Managed the Global pandemic BCP situation without any major disruption to business
Work History
Project Manager
Teleperformance
Chennai, Tamil Nadu
03.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Project Manager, Client Services
RR DONNELLEY
Chennai, Tamil Nadu
04.2018 - 03.2022
- Developed and initiated projects, managed costs, and monitored performance
- Oversaw high profile projects for by planning, designing, and scheduling phases
- Achieved project deadlines by coordinating with contractors to manage performance
- Eliminated discrepancies in progress by reviewing performance, spend and timeline
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Supervised daily operations and functions to maximize revenue, customer satisfaction and employee productivity
- Administered half-yearly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Reviewed shift reports to understand current numbers and trends.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
Associate Client Manager
RR DONNELLEY
Chennai, Tamil Nadu
09.2016 - 04.2018
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Built strong relationships with customers through positive attitude and attentive response.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations
- Mentored and guided employees to foster proper completion of assigned duties.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
- Led employee relations through effective communication, coaching, training and development.
- Coordinated weekly meetings for internal and external groups.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Optimized customer support by establishing collaborative service environment.
Assitant Manager
WIPRO
Chennai, Tamil Nadu
04.2015 - 09.2016
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw daily operations to ensure high levels of productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
Team Leader
Wipro
Chennai, Tamil Nadu
04.2013 - 04.2016
- Preparing daily workloads for staff & coordinating the daily allocation of work
- Handling client KMI and WFM calls on daily basis
- Motivating team to achieve high standards and targets
- Capacity forecast to clients and higher managers and capacity planning and managing when there is spike in inventory
- Eliminated downtime and maximized revenue by providing top project quality control.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Aircraft Maintenance Engineering - Aviation
Hindustan Institute of Engineering And Technology
Chennai 04.2008 - 04.2011
Bachelor of Science - Visual Communication
Madras University
Chennai 04.2012 - 04.2015
Skills
Project Management
undefinedTimeline
Project Manager
Teleperformance
03.2022 - Current
Project Manager, Client Services
RR DONNELLEY
04.2018 - 03.2022
Associate Client Manager
RR DONNELLEY
09.2016 - 04.2018
Assitant Manager
WIPRO
04.2015 - 09.2016
Team Leader
Wipro
04.2013 - 04.2016
Bachelor of Science - Visual Communication
Madras University
04.2012 - 04.2015
Aircraft Maintenance Engineering - Aviation
Hindustan Institute of Engineering And Technology
04.2008 - 04.2011
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