DELWIN JOHN - Program Manager / Analyst - VeARC Technologies Pvt Ltd

Summary

Results-driven Program Manager with over 6 years of experience delivering complex, cross-functional programs in WealthTech, FinTech, and Financial Services environments. Proven ability to lead technical delivery and platform migration programs, scale SaaS implementations, optimize onboarding and operations, and drive measurable business outcomes. Strong in program governance, Agile delivery, stakeholder management, risk mitigation, and data-driven execution.

Overview

6

years of professional experience

Work History

Program Manager / Analyst

VeARC Technologies Pvt Ltd

01.2024 - Current

Owned end-to-end delivery of strategic SaaS programs for CircleBlack, coordinating stakeholders across Product, Engineering, TechOps, and Clients.
Led technical migration program, managing timelines, data readiness, cutover planning, risk mitigation, and stakeholder communication.
Redesigned workflows and standardized implementation playbooks to reduce client onboarding cycle time by 50%.
Acted as program lead for TechOps transformation, decreasing open tickets from 500+ to 150 and resolution time from 8 weeks to 2 weeks.
Oversaw deployment of white-label Android and iOS applications, managing timelines, releases, testing, and client approvals.
Developed an API-based customization framework, saving 400+ engineering hours while enhancing scalability across client implementations.
Collaborated with CXOs to align program priorities with business goals and operational efficiency.
Ensured data accuracy through management of ETL batch monitoring, exception handling, reconciliation processes, and migration validation.

Associate Consultant

Northern Trust

06.2019 - 12.2023

Led multi-year operational programs across Wealth Management, Institutional Services, and Global Services.
Served as Subject Matter Expert, overseeing daily operations, peer reviews, training programs, and performance reporting.
Maintained Service Level Documents and DPADs to ensure regulatory compliance and operational governance.
Drove process improvement initiatives that enhanced team efficiency by 20% through standardization and automation.
Managed high-impact initiatives including Unitrust account setup programs and Russian ADR NAI conversion project.
Transformed CEDAT processing to streamline operations and increase productivity.

Business Associate Manager Intern

Kwiqpick

05.2018 - 06.2018

Enhanced project execution and collaboration by coordinating intern teams.
Supported client engagements to maintain alignment with objectives.

Education

MBA - Finance

BITS Pilani

06-2026

B.Com - Finance

CMR Institute of Management Studies

Bangalore

05-2019

Skills

Program and project management
Agile and waterfall methodologies
Technical delivery and platform migration
Cross-functional leadership
SaaS implementation and client onboarding
Roadmap and dependency management
Risk and issue management

Change management strategies
Process re-engineering and continuous improvement
Executive and client stakeholder management
KPI tracking and reporting
OKR alignment
Data integrity and ETL processes
Platform operations

Core Program Management Skills

Program & Project Management (Agile, Waterfall, Hybrid)
Technical Delivery & Platform Migration Programs
Cross-functional Leadership (Engineering, Ops, Product, CX, Clients)
SaaS Implementations & Client Onboarding
Roadmap Planning & Dependency Management
Risk, Issue & Change Management
Process Re-engineering & Continuous Improvement
Executive & Client Stakeholder Management
KPI Tracking, Reporting & OKRs
Data Integrity, ETL & Platform Operations

Key Programs Delivered

Legacy Platform → New Product Platform Migration (Multi-client SaaS)
CircleBlack Client Implementation & Onboarding Program
TechOps Transformation & Ticket Reduction Program

Tools And Technology

Program & Collaboration: Jira, Confluence, MS Project (conceptual), Agile/Scrum
Productivity: MS Excel, PowerPoint, Word, Outlook, Google Workspace
Technical Exposure: Postman, Git, Bitbucket, Android Studio, Xcode, TestFlight
Data & Ops: ETL Monitoring, SaaS Operations, API Integrations

Certification

Foundations of Project Management - Google
Fundamentals of Capital Markets - NSE Academy (Finmark Trainers)
Tactical Enhancement of Skills and Tao (TEST) - Startup Surge

Leadership And Extracurricular

President - The Youth Association
Member - CFO Team (VeARC), CTAS Bureau of Fun (Northern Trust)
Google Local Guide - Level 6
Documentary Filmmaker - Director of Photography ('My Mission, My Mandya')

Links

LinkedIn: linkedin.com/in/delwin-john

Documentary: https://youtu.be/Dp64BdHO5XI

Timeline