Delynn Finch
Indianapolis
Summary
Results-driven Marketing Professional with extensive experience in developing and executing innovative campaigns. Expertise in Data Analysis and Project Management, utilizing tools such as Google Analytics and Asana. Strong organizational and communication skills complement a strategic mindset for achieving marketing objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist/Care Attendant
Allegro Concierge Care
02.2024 - Current
- Managed front desk operations, ensuring seamless client interactions and timely service delivery.
- Scheduled appointments using electronic health record systems to optimize staff efficiency and client flow.
- Maintained accurate patient records, enhancing data integrity and compliance with privacy regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to improve satisfaction.
HOME HEALTH AIDE
Together Homecare of Northwest Indiana
02.2017 - Current
- Assist clients in their daily tasks, such as bathing or dressing.
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming.
- Arrange transportation to doctor's offices or other outings.
PATIENT REGISTRATION SPECIALIST
Eskenazi Sandra Mental Health Clinic
09.2024 - 12.2024
- Enhanced patient experience by accurately registering and updating appointment information.
- Streamlined appointment scheduling by verifying insurance coverage and updating records promptly.
- Responded to inquiries about registration processes using effective customer service skills.
- Processed necessary paperwork efficiently, adhering to established protocols for accuracy.
REGISTRATION SPECIALISTS/MEDICAL ASSISTANT STUDENT
The National Institute for Medical Assistant Advancement
08.2023 - 05.2024
- Responsible for accurately collecting and verifying patient information, scheduling appointments, managing registration paperwork, and ensuring proper data entry into electronic health records, all while adhering to healthcare compliance guidelines and providing excellent customer service to patients upon arrival at a healthcare facility.
- Performs administrative and clinical tasks in a healthcare setting, including greeting patients, taking vital signs, preparing exam rooms, assisting physicians during examinations, recording medical history, scheduling appointments, and performing basic laboratory procedures like blood draws.
LICENSED PHARMACY TECHNICIAN
CVS
08.2021 - 09.2022
- Preparing new prescriptions and refill requests for patients.
- Dispensing medication to patients per the prescription.
- Packing and labeling a prescribed medication.
- Processing insurance claims.
MENTAL HEALTH TECHNICIAN
Assurance Mental Health
01.2017 - 09.2018
- De-escalated crises effectively, ensuring patient safety and calm environments.
- Promoted positive behaviors through role modeling and effective behavior management techniques.
- Monitored physical and emotional health, alerting medical staff to concerns promptly.
- Conducted safety rounds and oversaw patient activities to ensure compliance and safety.
DIRECT SUPPORT PROFESSIONAL
Resource Treatment Facility
03.2014 - 08.2015
- Enhanced clients' quality of life through assistance with daily living activities.
- Maintained precise client records, including reports and treatment plans for continuity.
- Communicated effectively with clients, families, and professionals to ensure support.
- Motivated individuals to engage in recreational and social activities for well-being.
Education
MEDICAL ASSISTANT IN CERTIFICATE -
National Institute for Medical Assistant Advancement
Indianapolis, IN05.2024
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Arsenal Technical High School
Indianapolis, IN05.2010
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer service
- Caregiving
- Computer skills
- Care plans
- Home care
- Patient monitoring
- Telephone skills
- Data entry
- Scheduling appointments
- Office administration
Certification
Licensed Pharmacy Technician
Timeline
PATIENT REGISTRATION SPECIALIST
Eskenazi Sandra Mental Health Clinic
09.2024 - 12.2024
Receptionist/Care Attendant
Allegro Concierge Care
02.2024 - Current
REGISTRATION SPECIALISTS/MEDICAL ASSISTANT STUDENT
The National Institute for Medical Assistant Advancement
08.2023 - 05.2024
LICENSED PHARMACY TECHNICIAN
CVS
08.2021 - 09.2022
HOME HEALTH AIDE
Together Homecare of Northwest Indiana
02.2017 - Current
MENTAL HEALTH TECHNICIAN
Assurance Mental Health
01.2017 - 09.2018
DIRECT SUPPORT PROFESSIONAL
Resource Treatment Facility
03.2014 - 08.2015
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Arsenal Technical High School
MEDICAL ASSISTANT IN CERTIFICATE -
National Institute for Medical Assistant Advancement
Bachelor of Science - Business Administration
Southern New Hampshire University