Demecca Morris
Indianapolis
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in returns processing and conflict resolution. Adept at training and developing team members while maintaining attention to detail. Committed to enhancing customer satisfaction and streamlining operations through effective communication and collaboration. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
2
2
years of professional experience
Work History
Returns Associate
Home Depot
Plainfield
10.2023 - 10.2024
- Processed customer returns and exchanges in accordance with store policy.
- Addressed customer questions and concerns regarding products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Call Center Representative
Triple AAA
Indianapolis
03.2024 - 06.2024
- answering the phone helping find there located to where they located
- Updated customer accounts, addresses and contact information within call management databases.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Shift Supervisor
Qdoba
Plainfield
06.2022 - 03.2024
- Handled emergency situations with composure and in accordance with company guidelines.
- Recommended opportunities for growth and advancement to motivate employees.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Roosevelt High School
Gary, IN06-2016
Skills
- Customer service
- Returns processing
- Product knowledge
- Team collaboration
- Conflict resolution
- Time management
- Training and development
- Call management
- Shipping and receiving
- Attention to detail
- Warehouse operations
- Customer support
- Basic mathematics
- Warehouse safety
- Clear communication
- Cleaning and organizing
- Labeling and sorting
- Inventory audits
- Packaging and labeling
- Shipment palletization
- Order fulfillment
Timeline
Call Center Representative
Triple AAA
03.2024 - 06.2024
Returns Associate
Home Depot
10.2023 - 10.2024
Shift Supervisor
Qdoba
06.2022 - 03.2024
High School Diploma -
Roosevelt High School
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