Demetreus Perez
Bargersville
Summary
Dynamic and highly motivated professional with a proven track working multiple temporary positions. Skilled in problem-solving and data-entry, as well as customer service, I enhanced patient satisfaction through effective complaint resolution and follow-up. Recognized for attention to detail and team collaboration, I consistently contributed to a positive work environment.
Overview
5
5
years of professional experience
Work History
Call Center Representative
White River Dental
2022.08 - 2022.08
- Assisted customers with inquiries, providing accurate information on dental services and procedures.
- Managed appointment scheduling and confirmation, ensuring efficient workflow for dental staff.
- Handled patient records using electronic health record systems to maintain data accuracy and confidentiality.
- Resolved customer complaints effectively, enhancing overall patient satisfaction and retention.
- Conducted follow-up calls to ensure patient satisfaction post-appointment, fostering positive relationships.
Restaurant Associate
Fazoli's
2020.02 - 2020.04
- Assisted in daily restaurant operations, ensuring smooth service and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of dining areas.
- Operated POS system to process orders accurately and efficiently.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Supported food preparation activities, adhering to safety and hygiene standards.
- Monitored inventory levels, communicating needs for replenishment to management.
- Adapted quickly to changing environments during peak service hours, enhancing efficiency.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Host
Flapjack's Pancake House
2017.06 - 2018.01
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlists efficiently to optimize seating flow during peak hours.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Maintained cleanliness and organization of dining area and front entrance.
Education
Bachelor of Science - Video Game Development
Full Sail University
Winter Park, FL2024-12
High School Diploma -
Center Grove High School
Greenwood, IN2020-05
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Cold-Calling
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Call Center Representative
White River Dental
2022.08 - 2022.08
Restaurant Associate
Fazoli's
2020.02 - 2020.04
Host
Flapjack's Pancake House
2017.06 - 2018.01
Bachelor of Science - Video Game Development
Full Sail University
High School Diploma -
Center Grove High School