Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Demetreus Perez

Bargersville

Summary

Dynamic and highly motivated professional with a proven track working multiple temporary positions. Skilled in problem-solving and data-entry, as well as customer service, I enhanced patient satisfaction through effective complaint resolution and follow-up. Recognized for attention to detail and team collaboration, I consistently contributed to a positive work environment.

Overview

5
5
years of professional experience

Work History

Call Center Representative

White River Dental
Columbus, IN
08.2022 - 08.2022
  • Assisted customers with inquiries, providing accurate information on dental services and procedures.
  • Managed appointment scheduling and confirmation, ensuring efficient workflow for dental staff.
  • Handled patient records using electronic health record systems to maintain data accuracy and confidentiality.
  • Resolved customer complaints effectively, enhancing overall patient satisfaction and retention.
  • Conducted follow-up calls to ensure patient satisfaction post-appointment, fostering positive relationships.

Restaurant Associate

Fazoli's
Greenwood, IN
02.2020 - 04.2020
  • Assisted in daily restaurant operations, ensuring smooth service and customer satisfaction.
  • Collaborated with team members to maintain cleanliness and organization of dining areas.
  • Operated POS system to process orders accurately and efficiently.
  • Provided excellent customer service by addressing inquiries and resolving concerns promptly.
  • Supported food preparation activities, adhering to safety and hygiene standards.
  • Monitored inventory levels, communicating needs for replenishment to management.
  • Adapted quickly to changing environments during peak service hours, enhancing efficiency.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Host

Flapjack's Pancake House
Bargersville, IN
06.2017 - 01.2018
  • Greeted and seated guests, ensuring prompt and friendly service.
  • Managed waitlists efficiently to optimize seating flow during peak hours.
  • Coordinated with kitchen staff to communicate guest needs and special requests.
  • Maintained cleanliness and organization of dining area and front entrance.

Education

Bachelor of Science - Video Game Development

Full Sail University
Winter Park, FL
12-2024

High School Diploma -

Center Grove High School
Greenwood, IN
05-2020

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Cold-Calling
  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Professional attitude
  • Team collaboration

Languages

English
Native or Bilingual

Timeline

Call Center Representative

White River Dental
08.2022 - 08.2022

Restaurant Associate

Fazoli's
02.2020 - 04.2020

Host

Flapjack's Pancake House
06.2017 - 01.2018

Bachelor of Science - Video Game Development

Full Sail University

High School Diploma -

Center Grove High School
Demetreus Perez