DEMETRIA Hope
Gary
Summary
Dedicated Certified Nursing Assistant with five years of experience delivering quality care in long-term and rehabilitation settings. Currently pursuing a Practical Nursing degree at Ivy Tech Community College, expected graduation in 2026. Expertise in assisting with daily living activities, obtaining vital signs, and ensuring resident comfort and safety through effective communication and teamwork.
Overview
12
12
years of professional experience
Work History
CNA
Crown Point Health
Crown Point
11.2024 - Current
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
CNA
Brickyard Health Care Center
04.2022 - Current
- Assist the elderly with their daily needs. This includes dressing, grooming, eating, toileting and more.
Collections Agent
Sallie Mae Corporate
12.2023 - 06.2024
- Take inbound and outbound calls from borrowers and co-signers and help them bring their accounts current
Customer Service Representative
Lowe’s Corporate Office
06.2019 - 05.2022
- Take inbound calls for customer, helping them place orders, and prepare for installments
CNA
United Health Care
06.2019 - 07.2019
- Assist the elderly with their daily needs. This includes dressing, grooming, eating, toileting and more.
Claims Customer Service Representative
United Health Care
01.2016 - 05.2019
- Take inbound calls or make outbound calls to customers with health insurance helping them choose certain plans and setting their doctor’s appointments
- Research & review processed claims for necessary adjustments or corrections.
Insurance Sales Associate
All State
12.2014 - 05.2016
- Guided clients through insurance claim process to ensure accurate submissions
Education
Nursing -
Ivy Tech Community College
Indianapolis, INGeneral Studies -
Lew Wallace STEM Academy
Gary, INSome College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Crown Point, INSkills
- Patient Care
- Patient Support
- Health Advocacy
- Time Care Coordination
- Health Advocacyforce
- Safety Compliance
- Customer Relations
- Team Collaboration
- Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Typing 50 WPM
- Business Ethics
- FDR
Awards And Skills
Achieved employee of the month at Lowe’s call center for ranking the most sales., Was picked Homecoming Queen in High-school from votes made by the students in the entire school., Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce, FDR, Typing 50 WPM, Customer Relations, Business Ethics, Accounting, Sales, Staffing, Quality Control, Time Management, Management, Insurance
Timeline
CNA
Crown Point Health
11.2024 - Current
Collections Agent
Sallie Mae Corporate
12.2023 - 06.2024
CNA
Brickyard Health Care Center
04.2022 - Current
Customer Service Representative
Lowe’s Corporate Office
06.2019 - 05.2022
CNA
United Health Care
06.2019 - 07.2019
Claims Customer Service Representative
United Health Care
01.2016 - 05.2019
Insurance Sales Associate
All State
12.2014 - 05.2016
Nursing -
Ivy Tech Community College
General Studies -
Lew Wallace STEM Academy
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana