Summary
Overview
Work History
Education
Skills
Projects Extracurricular
Leadership Experience
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Demetrius Chapman

Brownsburg

Summary

Shift Manager with extensive experience at Walgreens, specializing in team management and inventory control. Demonstrated success in improving customer service and optimizing operations through effective communication and problem-solving skills. Proficient in staff training and conflict resolution, fostering a motivated and efficient work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager/Inventory Control Manager

Walgreens
Brownsburg
12.2023 - Current
  • Oversees the daily operations of the store and the staff.
  • Responsible for communicating duties, coaching and training CSAs, receiving and unloading orders, ensuring customer service, as well as store cleanliness, and aiding in employees’ scheduling.

Backroom Associate/Customer Service

HomeGoods
Avon
09.2023 - 12.2023
  • Back-room associates include maintaining workflow from inventory to sales floor.
  • Putting together different appliances and furniture while keeping an accurate count of the products.
  • Lifting & Staging product across the store in an appealing and organized costumer environment.
  • Issuing returns and carry-outs.

Customer Service/Assistant Team Lead

Walmart Supercenter
Brownsburg
01.2021 - 08.2022
  • Working directly with customers to assist with directions, product suggestions, and store issues.
  • Ensure workflow efficiency and quality service while supervising the stocking and delivery staff of 7-10 associates.
  • Manage store operations including training for new associates.
  • Find helpful solutions for customers through communication and support.

Education

Certification - Phlebotomy Technician

Indiana School of Phlebotomy
Indianapolis, IN
06-2023

High School Diploma -

Brownsburg High School
Brownsburg, IN
05-2022

Some College (No Degree) - Biology

Ivy Tech Community College of Indiana
Indianapolis, IN

Some College (No Degree) - Biology

Ball State University
Muncie, IN

Skills

  • Microsoft Word
  • Emailing
  • Phone Skills
  • Customer Service
  • Problem-Solving
  • Proficient Communication Skills
  • Phlebotomy
  • Venipuncture
  • Quick Learning
  • Great adaptability
  • Hard Work Ethic
  • Team Management
  • Conflict Resolution
  • Motivative
  • Inventory management
  • Staff scheduling
  • Visual merchandising
  • Delegating work
  • Product knowledge
  • Attention to detail
  • Staff training and onboarding
  • Cash handling
  • Handling customer complaints

Projects Extracurricular

  • Leaders of Tomorrow, Vice President, 2022, A club focused on fostering understanding and appreciation of diverse cultures and backgrounds. We empower young leaders of color and promote unity among our diverse student body.
  • Man To Men, 2023, The Ball State Man 2 Men Program aims to boost the recruitment and retention of men of color by empowering participants with academic, leadership, and professional opportunities.
  • Charity Work, 2019 to Present, Charity work for the annual turkey run through the Starbucks corporation and through schooling and church since high school.

Leadership Experience

All work experience after September 2021, as well as leadership roles in different Academic groups/clubs throughout both High School and College years. 

  • Walgreens (Current)
  • Walmart
  • Home Goods

Certification

  • Phlebotomy

Languages

English
Full Professional

Accomplishments

  • Academic Honors High School Graduate
  • Dean's List Student
  • Maintains an 3.5 GPA since Sophomore year

Affiliations

  • Current Recreational Leaguer: I enjoy staying active and keeping good connections through communication.
  • In tune with sports and different athletic events.
  • Enjoy music whether it be just casual listening or concerts/events.
  • General Knowledge: Like to understand the basics of things and their processes.
  • Movie Watcher
  • Scientific Groups and Academics

References

References available upon request.

Timeline

Shift Manager/Inventory Control Manager

Walgreens
12.2023 - Current

Backroom Associate/Customer Service

HomeGoods
09.2023 - 12.2023

Customer Service/Assistant Team Lead

Walmart Supercenter
01.2021 - 08.2022

Certification - Phlebotomy Technician

Indiana School of Phlebotomy

High School Diploma -

Brownsburg High School

Some College (No Degree) - Biology

Ivy Tech Community College of Indiana

Some College (No Degree) - Biology

Ball State University
Demetrius Chapman