Dena Dufek

As a Sr. Administrator in Linehaul I was tasked with primarily DOT, Department of Transportation violations for over 300 tractors.

- Tracking Hours of service

- Tracking missing driver logs.

-Tracking tractor file, updating files.

- Tracking, inserting tractor mileage.

Tracking UDE, Unidentified Driver events. Involves emailing TSP's. Transportation Service providers for explanations and the fixing of UDE issue by the TSP.

- TSA, I am one of two Administrators assigned to the duties of the Transportation Safety Advocate. This new assignment focuses on safety factors with both drivers and tractors.

As a Senior Administrator in the Local area I was tasked with:

- International packages, accepted (scanning) into the hub to be loaded onto truck. Processing the paperwork for specific packages then scanning that paperwork into the FedEx system. Also, their was a lot of customer contact via phone and emails regarding paperwork challenges for international.

-VSA, coding attempted non delivered packages that came back into the hub at end of day.

- Processing customer pickups.

- Processing damaged packages, relabeling, researching packages.

- Processing Overgoods.

- Created a Overgoods area, Loose metals area.

Daily duties as a Sr. Administrator in QA hub included:

-Knowledge of resources to research package to get them to customer for our clients.

- Ftrack usage.

-Spidr search

- FZ1 functions.

-Processing damages, relabeling, donations and proper disposals.

As a package handler I was assigned to the smalls area. In that area I scanned packages into bags to be shipped on our trucks. My manager asked me on many occasions to train new employees. During the training I created scanning competitions.

As a package handler I was also assigned to help out in unload and load side. We would also be placed in Local to help scan packages into the delivery trucks.