Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dena Grover

Huntington

Summary

Dynamic General Manager with a proven track record at Aimbridge Hospitality, excelling in operations management and team building. Enhanced customer satisfaction through innovative feedback systems and streamlined inventory processes, achieving significant service improvements. Skilled in problem resolution and financial oversight, fostering a culture of excellence and loyalty among staff and patrons.

Overview

17
17
years of professional experience

Work History

General Manager

Aimbridge Hospitality
10.2018 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Bar Manager

Legends Sports Bar And Grill
06.2012 - 10.2018
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Order Filler

Walmart Distribution Center
05.2008 - 06.2012
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Education

Medical Office Specialty Certificate - Medical Office

International Business College
IN
09-2022

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

Runner up for the Hotel of the year in 2024

Awarded most improved guest service satisfaction scores for the year of 2022

Won hotel of the month for the district 10 out of 12 months in 2022

Won hotel of the quarter for the district for all 4 quarters in 2019 and 2020

Timeline

General Manager

Aimbridge Hospitality
10.2018 - Current

Bar Manager

Legends Sports Bar And Grill
06.2012 - 10.2018

Order Filler

Walmart Distribution Center
05.2008 - 06.2012

Medical Office Specialty Certificate - Medical Office

International Business College

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Dena Grover