DeNasha Neeb
Indianapolis
Summary
Dynamic Field Manager with a proven track record at Genuine Care And Companionship, skilled in employee training and performance evaluation. Enhanced operational efficiency through strategic project management and quality assurance, while fostering a positive workplace culture. Recognized for resolving customer complaints effectively, ensuring high service standards and team motivation.
Overview
10
10
years of professional experience
Work History
Field Manager
Genuine Care And Companionship
Indianapolis
12.2023 - Current
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Delegated work to staff, setting priorities and goals.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Manager
Dunkin' Donuts Franchising
Westfield
11.2019 - 08.2022
- Supervised staff through strategic planning and task assignments to enhance productivity.
- Developed sales strategies, improving retention and increasing revenue.
- Maximized employee efficiency by consolidating payroll and accounting systems.
- Resolved customer complaints promptly, maintaining high service quality standards.
- Coordinated employee training sessions to ensure policy compliance.
- Implemented recognition programs to motivate staff towards organizational objectives.
- Guided supervisory personnel to facilitate smooth operational workflows.
- Delegated tasks effectively, establishing clear priorities and performance goals.
Assistant Manager
Sonics Drive In
Avon
06.2015 - 08.2018
- Delivered leadership and mentoring to new employees on various company programs.
- Recruited and trained new hires to ensure job readiness.
- Reviewed completed work for consistency, quality, and compliance with standards.
- Organized team activities to enhance camaraderie and promote a positive workplace culture.
- Assisted Manager with everyday duties.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2010
Skills
- Employee training and performance evaluation
- Project management
- Quality assurance and safety compliance
- Customer service
Affiliations
- fitness
- Camping
- Fishing
Timeline
Field Manager
Genuine Care And Companionship
12.2023 - Current
General Manager
Dunkin' Donuts Franchising
11.2019 - 08.2022
Assistant Manager
Sonics Drive In
06.2015 - 08.2018
High School Diploma -
Warren Central High School
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