Dencil Devassy
Program Manager
Summary
Experienced program/project management professional with 18 years of demonstrable expertise spanning diverse industries. Seeking senior leadership roles to leverage seasoned leadership, problem-solving acumen, and extensive experience in driving organizational objectives. Renowned for meticulous attention to detail and adeptness in orchestrating successful projects, programs, and process enhancements.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Program Manager
GadgEon System Inc
1 2021 - Current
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Identified program obstacles and communicated possible impacts to team.
- Devised creative solutions to critical customer and user needs.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Project Manager
EY
8 2016 - 1 2021
- Developing project cost estimates, project baselines, monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects
- Devising & implementing IT strategies and business plans in-line with the company's business plans, creating and implementing policies and procedures for all IT platforms
- Analyzing the user needs and requirements for determining feasibility of project within time and cost constraints
- Initiating & managing complex, departmental work and driving continuous improvement in metrics, SLA and automation
- Developing project plans, estimating time requirements, establishing deadlines, monitoring milestones, tracking project life cycle, reporting issues that impact project progress to both client & top management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
Catalog Operations Manager
Hewlett Packard Enterprise
4 2014 - 8 2016
- Responsible for 212 Client Catalog across regions
- Managing a team of 48 members across regions handling the end to end Standard and Non standard service request process from receipt of a service request through proposal, approval and delivery
- Facilitate and/or participate in requirements and design sessions to identify, document, and manage business and technical requirements
- Facilitating user self-service capabilities, reduces management costs and improves user experience by providing detailed info about their requests (description, price, delivery, approvals, etc.) and the status of their application
- Analyze and review service performance against defined SLAs and OLAs
- Keen role in handling Escalation and expedited, engaged in Global Fulfillment team Suppliers
- Ensure Catalog data content is in line with business processes and tool capabilities.
Change Manager
Hewlett Packard Enterprise
6 2012 - 4 2014
- Following an ITSM discipline for any transitioning something newly developed or released which has a business impact
- Concentrating on the changes that always be considered together with scope service asset and configuration management
- Participation of TIR & CAB for an adequate understanding of business needs, technology trends and regulatory requirements be able to quickly assess, prioritize and authorize an RFC
- Maintaining the change documentation (policies, procedures, templates, etc.) and change log close
Quality Analyst (Senior Officer)
Intelenet Global Services a Serco Co
3 2010 - 6 2012
- Preparation of weekly/monthly & quarterly reports and Identify potential failures in advance and mitigate
- Ensure every opportunity for improvement in the process experts for building an efficient system.
SME Team Leader
Intelenet Global Services A Serco Co
4 2009 - 3 2010
- Shortfalls and Redemption at Intelenet Global Services, Validate the requirements and deliverable s that describe the product(s) or service(s) that the Success Factors consultant will produce
- Provide input for the design and construction of test cases and scenarios and may also validate executed test results
- Provide input into and execute user documentation and training material
- Guide other team members on the project to ensure the process followed is accurate
- Resolve issues relevant to project deliverable(s) within their area of expertise
- Provide approval for changes to rules, processes and policies
- 1st POC for escalations.
Sr Executive
Intelenet Global Services A Serco Co
05.2008 - 04.2009
- Semi-voice Mortgage Service process of a leading international bank
- Account Closure - Informing account holder regarding the shortfall and recovery.
Sr. Technical Support Executive
Sutherland Global Services
08.2007 - 05.2008
- Attend and resolve technical issues of end users.
Senior Customer Support Executive
GE Finance
01.2006 - 08.2007
- Attend user queries and maintain AHT and SLA.
Education
B.Sc -
Loyola College, Madras University
04.2002 - 2005.05
Skills
Project Portfolio Management (PPM)
Resource Management
Budgeting and Financial Management
Agile and Scrum Methodologies
Stakeholder Management
Conflict Resolution
People Management
IT Deployments
Catalog Management
MS Project
ITIL
Jira
ServiceNow
Certification
ITIL V3 Foundation, REP of EXIN UK
Timeline
Jira Fundamentals
02-2022
Certified ScrumMaster (CSM), Scrumalliance
07-2021
Lean Six Sigma White Belt Certification, AIGPE
06-2021
Scrum Foundation Professional Certificate, CertiProf
08-2020
Prince2 Practitioner, Exolos
11-2017
ITIL V3 Foundation, REP of EXIN UK
09-2012
Sr Executive
Intelenet Global Services A Serco Co
05.2008 - 04.2009
Sr. Technical Support Executive
Sutherland Global Services
08.2007 - 05.2008
Senior Customer Support Executive
GE Finance
01.2006 - 08.2007
B.Sc -
Loyola College, Madras University
04.2002 - 2005.05
Program Manager
GadgEon System Inc
1 2021 - Current
Project Manager
EY
8 2016 - 1 2021
Catalog Operations Manager
Hewlett Packard Enterprise
4 2014 - 8 2016
Change Manager
Hewlett Packard Enterprise
6 2012 - 4 2014
Quality Analyst (Senior Officer)
Intelenet Global Services a Serco Co
3 2010 - 6 2012
SME Team Leader
Intelenet Global Services A Serco Co
4 2009 - 3 2010
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