Denice Knight

• Processed customer transactions accurately using point-of-sale systems.
• Maintained clean and organized checkout areas to enhance customer experience.
• Assisted in inventory management by restocking shelves as needed.
• Resolved customer inquiries and complaints efficiently to ensure satisfaction.
• Monitored cash drawer accuracy and balanced registers at the end of shifts.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Processed patient intake forms and insurance verifications for accurate billing procedures.
• Assisted healthcare providers with patient examinations by preparing necessary equipment and documentation.
• Maintained electronic health records with a focus on accuracy and compliance with privacy regulations.
• Coordinated communication between patients and medical staff to ensure timely follow-up care.
• Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
• Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.

• Supervised daily operations ensuring compliance with safety protocols and company standards.
• Coordinated workflow among team members to optimize productivity and efficiency.
• Trained new employees on operational procedures and system usage for seamless integration.
• Monitored inventory levels, facilitating timely replenishment and reducing delays in service.
• Collaborated with management to develop strategies for improving team performance and morale.
• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Worked with personnel and managers to meet strict timelines.
• Oversaw personnel safety and efforts at work site.
• Developed work schedules for team members to maximize shift coverage.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

• Led team in achieving sales targets through effective customer engagement and relationship building.
• Trained new staff on sales techniques, product knowledge, and customer service best practices.
• Analyzed sales data to identify trends and adjust strategies for improved performance.
• Collaborated with marketing to develop promotional materials and campaigns that increased customer awareness.

• Supervised team operations to ensure efficient service delivery during peak hours.

• Trained and mentored new staff on operational procedures and customer service standards.

• Implemented inventory management practices to reduce waste and improve stock accuracy.

• Coordinated daily shift schedules, optimizing workforce allocation for peak efficiency.

• Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.

• Monitored food safety compliance, ensuring adherence to health regulations and standards.