Denidra Warren
Indianapolis
Summary
Experienced with office administration, customer service, and process management. Utilizes organizational and multitasking skills to support business operations effectively. Track record of fostering teamwork and maintaining accurate documentation.
Overview
11
11
years of professional experience
Work History
Business Office Associate
Carmax
10.2024 - Current
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintain deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and or/titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
- Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
- Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
- Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
- Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Intake Specialist
Indiana Housing Community & Development Authority
07.2021 - Current
- Determine if tenants qualify for rental assistance. Explain the program to tenants that inquire about the program. Collect required documents.
Eligibility Specialist
BC Forward/Maximus
11.2020 - 06.2021
- Conducted interviews with applicants to determine if they qualify for assistance. Contacted individuals or agencies to verify information relative to eligibility determinations. Authorized CCDF and On My Way Pre-K benefits for applicants. Processed provider forms and reauthorizations. Traveled around to different counties and locations.
Intake Specialist
Indiana Civil Rights Commission
09.2019 - 09.2020
- Interviewed with complainants to establish jurisdiction. Explained the process and determining if case could be investigated. Referred to other resources if jurisdiction was not covered. Processed case openings and closures. Assisted with processing documents for Administrative Law Jude and staff attorneys.
Human Resources Representative/Recruiter
Advent Global Solutions/UPS
09.2015 - 12.2017
- Served as company representative at job fairs, school functions and community events to promote company objectives. Interviewed/hired employees. Led comprehensive safety training for 500+ new employees. Organized and led meetings, orientation and trainings. Resolved employment related disputes through proactive communications.
Human Resources Representative/Recruiter
Volt/Fed Ex Express
10.2014 - 03.2015
- Managed the application room with 10 or more applicants at a time. Screened and hired employees and initiated the new hire paperwork process. Conducted onboarding. Organized new employee orientation schedules.
Education
Business-79 Credits Total -
Indiana Wesleyan University
01.2004
Skills
- Empathetic communication
- Program understanding
- Eligibility review
- Regulatory compliance understanding experience
- Customer satisfaction
- Invoice processing
- Cash reconciliation
- Document preparation
- Workflow coordination
- File management
Timeline
Business Office Associate
Carmax
10.2024 - Current
Intake Specialist
Indiana Housing Community & Development Authority
07.2021 - Current
Eligibility Specialist
BC Forward/Maximus
11.2020 - 06.2021
Intake Specialist
Indiana Civil Rights Commission
09.2019 - 09.2020
Human Resources Representative/Recruiter
Advent Global Solutions/UPS
09.2015 - 12.2017
Human Resources Representative/Recruiter
Volt/Fed Ex Express
10.2014 - 03.2015
Business-79 Credits Total -
Indiana Wesleyan University
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