Denis Alemao
Goa, Aldona
Summary
Administrative Officer recognized for exceptional productivity and efficiency in task execution. Expertise in communication, time management, and problem-solving. Proven ability to leverage interpersonal skills and adaptability to meet objectives in dynamic environments.
Overview
10
10
years of professional experience
Work History
EBilling Specialist
Frontline Managed Services
Goa, Porvorim
12.2024 - 01.2025
- Resolved billing inquiries and discrepancies promptly to enhance customer satisfaction.
- Coordinated with internal teams to ensure timely and accurate billing operations.
- Maintained up-to-date billing records in company database using specialized software.
- Assisted in preparing monthly billing reports for management review and analysis.
Co-ordinator-Brand- Food Standards QA
Alshaya Group
Salmiya Kuwait
07.2022 - 07.2024
- Investigated and resolved customer complaints, significantly improving service quality.
- Managed supplier-related complaints to maintain high-quality standards in stores.
- Collaborated with GRD team on baladiya support initiatives for enhanced store operations.
- Supplied vital information for proactive alerts regarding food safety issues.
- Reported trends in store practices to facilitate timely issue resolution.
- Informed suppliers of product discrepancies, promoting increased accountability.
- Supported troubleshooting efforts for new stores, prioritizing safety-first access protocols.
- Communicated critical market trends and food safety emergencies to all store locations.
Administrator (Warehouse)
Alshaya Group
Salmiya Kuwait
03.2017 - 06.2022
- Prepared daily attendance reports for employees to ensure accurate records.
- Updated manpower planning system to reflect current staffing levels.
- Issued sick leave and managed annual leave plans for staff in HRSS.
- Resolved payroll discrepancies through collaboration with department managers and employees.
- Maintained comprehensive records of employee absences and headcount in warehouse cost center.
- Coordinated with GRD and HR for timely renewal of civil IDs for employees.
- Tracked value-added services and key performance indicators to measure effectiveness.
- Handled petty cash transactions on a daily basis, ensuring accurate financial records.
Inventory Team – Loss Prevention
Alshaya Group
Salmiya Kuwait
09.2017 - 02.2018
- Conducted daily, weekly, and monthly PI count investigations.
- Performed daily, weekly, and monthly post-pick checks.
- Executed daily, weekly, and monthly inbound checks.
- Completed random checks to ensure operational integrity.
- Conducted daily, weekly, and monthly empty location inspections.
- Executed stock investigations to identify discrepancies.
- Prepared reports detailing inventory status and discrepancies.
- Implemented record-keeping for facts and issues from cycle counting processes.
Administrator
Marafie Kuwaitia Company
Salmiya Kuwait
12.2015 - 09.2017
- Reviewed applications for authorization and validity of supporting documents.
- Entered employee and vehicle data into Excel spreadsheets.
- Prepared and renewed ID badges for employees, visitors, and VIPs.
- Printed employee badges for distribution.
- Updated server software with employee access data.
- Activated employee badges to grant access to facilities and vehicle transit.
- Monitored CCTV feeds to ensure security compliance.
- Oversaw performance of security officers to maintain operational standards.
Accountant (Trainee)
Sadhika Consultancy Services- Goa India.
Goa, Panaji
10.2014 - 11.2015
- Managed accounts using tally.ERP9 while maintaining computer systems and ensuring accuracy.
Education
Diploma in Commercial Applications - Commercial Applications
Manipal Institute of Computer Education
Goa India Curchorem09-2014
BBA - Business Administration
Manav Bharti University
Goa India Margao06-2014
DCA - Diploma in Computer Applications
Infotech Computer Education
Goa India Curchorem 06-2013
High School Diploma -
S.F.X.
Goa India Siolim03-2011
GED -
Holy Cross High School
Goa India Siolim03-2009
Skills
- Customer service
- Time management
- Problem solving
- Attention to detail
- Data entry
- Billing software
- Billing systems and software
- Customer engagement
- Microsoft office
- Teamwork
- Work coordination
Languages
Englishi
First Language
Personal Profile
DOB: 05/20/1994
Nationality: Indian
Marital status: married
Address: Quitula, Aldona, North Goa, India
Timeline
EBilling Specialist
Frontline Managed Services
12.2024 - 01.2025
Co-ordinator-Brand- Food Standards QA
Alshaya Group
07.2022 - 07.2024
Inventory Team – Loss Prevention
Alshaya Group
09.2017 - 02.2018
Administrator (Warehouse)
Alshaya Group
03.2017 - 06.2022
Administrator
Marafie Kuwaitia Company
12.2015 - 09.2017
Accountant (Trainee)
Sadhika Consultancy Services- Goa India.
10.2014 - 11.2015
Diploma in Commercial Applications - Commercial Applications
Manipal Institute of Computer Education
BBA - Business Administration
Manav Bharti University
DCA - Diploma in Computer Applications
Infotech Computer Education
High School Diploma -
S.F.X.
GED -
Holy Cross High School
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