Denise Ewing
Muncie
Summary
Certified Notary Signing Agent with relevant experience in conducting loan document signings, notarizing sensitive documents and managing client relationships. Possess strong knowledge of loan processe, state notarial laws, and real estate transactions. Known for maintaining strict confidentiality protocols while ensuring smooth completion of signings. Demonstrated impact through consistent accuracy in work and notable customer satisfaction rates.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Notary Public/Notary Signing Agent
Self employed
Muncie
12.2024 - Current
- Administered notarization services for legal documents and contracts.
- Verified identities of clients to ensure compliance with state regulations.
- Facilitated communication between clients and legal professionals during document preparation.
- Completed day-to-day duties accurately and efficiently.
Team Lead Billing and collections RCS
Indiana University Health
Muncie
10.2015 - Current
- Team leadership- guidance, coaching and mentoring team members to help them perform daily duties.
- Escalate issues and work with management to address them.
- Complex charge corrections
- Performance monitoring-audits and team productivity.
- Problem solving
- Reporting and trends
- Customer service calls from insurance
- Right fax records to get claims paid
- Medical Records
Medical Billing
American Health Network
Muncie
02.2013 - 09.2015
- Bill Anthem claims
- Charge correct claims
- Review accounts for correct diagnosis, modifiers and CPTs where billed.
- Prior Authorization and verify benefits
- Scheduling
- Work A/R accounts
- Completed and submitted appeals for denied claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Collections Specialist
Sallie Mae
Muncie
01.2010 - 02.2013
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Front Desk Chiropractor Assistant
Howard's Industry
Muncie
09.2008 - 01.2010
- Handled payment processing and provided patients with receipts and proper bills and change.
- Coding and billing
- Printed and mailed medical claims to insurance
- Posted payments to accounts
- Scheduling and answering phones
- Made deposits
Education
Associate of Applied Science - Medical Coding And Billing
Harrison College
Muncie, INManicurist
Pj's Cosmetology
Muncie, INSkills
- AR follow up
- Corrected claims
- Complex charge corrections
- Coding experience
- Problem solver
- Ability to Multi tasking
- Dependability
- Self motivated
- Ability to others solve account's
- Team Leader
- Leadership
- Enjoy working with others
- Positive mindset
- Field inspection
- Notarization services
- Client verification
- Document management
- Mobile notary services
TRAINING
- A3 thinking
- Green Awareness
- New Hire training for onboarding classes to train new hires.
- Payment Queue
- SMS
PROJECTS
- Worked on State Wide billing team/EPR resolution
- TES/BAR edits reports
- Assurance hold reports
- Worked Multiple spreadsheets with different managers and team leads
- TQM charge corrections/refunds
- Worked special projects for Hip team
Timeline
Notary Public/Notary Signing Agent
Self employed
12.2024 - Current
Team Lead Billing and collections RCS
Indiana University Health
10.2015 - Current
Medical Billing
American Health Network
02.2013 - 09.2015
Collections Specialist
Sallie Mae
01.2010 - 02.2013
Front Desk Chiropractor Assistant
Howard's Industry
09.2008 - 01.2010
Associate of Applied Science - Medical Coding And Billing
Harrison College
Manicurist
Pj's Cosmetology