Denise Hubbard
Indianapolis
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and team leadership. Successfully enhanced member satisfaction through strategic engagement initiatives and improved operational efficiency. Skilled in staff training and development, fostering a culture of continuous improvement while effectively managing inquiries and relationships.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Eastside Tobacco
04.2022 - 02.2025
Did all ordering for store, stocked all supplies, customer service, cashier, answered all phones
Membership Associate
Sam's Club
10.2015 - 03.2018
- Managed member inquiries, providing timely and accurate information to enhance member satisfaction.
- Developed and implemented membership engagement initiatives, increasing retention through targeted communication strategies.
- Coordinated events and activities that fostered community involvement and strengthened member relationships.
- Utilized CRM systems to track member interactions and improve service delivery efficiency.
Manager
VFW
10.2003 - 02.2015
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented training programs, mentoring staff to improve performance and efficiency.
- Fostered a culture of continuous improvement by facilitating regular team reviews and feedback sessions.
Education
High School Diploma -
Aspen High School
Capital Network06-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Eastside Tobacco
04.2022 - 02.2025
Membership Associate
Sam's Club
10.2015 - 03.2018
Manager
VFW
10.2003 - 02.2015
High School Diploma -
Aspen High School
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