ERP
DENISH RICHARD P
Executive Program Management
Chennai,TN
Summary
Program Management professional with 2.5+ years of experience in OEM semiconductor camera solutions, handling New Product Introduction (NPI), mass production, and IT-aligned PMO operations. Proven expertise in project coordination, forecasting, resource planning, risk mitigation, supply chain management, and customer handling. Consistently delivered 90%+ On-Time Delivery (OTD) while managing multiple projects, stakeholders, vendors, and cross-functional teams. Highly proficient in MS Project, Excel, Power BI, JIRA, ERP, CRM, and AI-enabled tools.
Reliable and driven, with talent for strategic planning and team coordination. Possesses solid understanding of project lifecycle management and stakeholder engagement, coupled with skills in resource allocation and timeline management. Aims to implement effective solutions and drive project success.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Executive – Program Management
E-con Systems
11.2023 - Current
- Coordinated end-to-end program execution for NPI and mass production orders within defined scope, schedule, and budget.
- Forecasted demand, production plans, and resource requirements based on customer orders, capacity, and priority changes.
- Handled customer communication and order management, consistently maintaining high customer satisfaction levels.
- Achieved and sustained 90%+ On-Time Delivery (OTD) across web orders, small orders, and large mass-production programs.
- Performed project risk analysis across schedule, supply chain, and resource constraints; implemented mitigation and contingency plans.
- Managed supply chain coordination including material availability, vendor follow-ups, and delivery commitments.
- Allocated and optimized resources dynamically to support multiple concurrent projects and shifting priorities.
- Worked closely with cross-functional teams including R&D, Manufacturing, Quality, SCM, Finance, and IT.
- Tracked tasks, issues, and milestones using JIRA; supported sprint and backlog coordination where applicable.
- Executed ERP and CRM transactions related to sales orders, inventory, production planning, invoicing, and customer data.
- Coordinated with external vendors, processed payments, tracked budgets, and supported cost variance analysis.
- Prepared MIS reports, dashboards, forecasts, OTD metrics, and executive status updates using Excel and Power BI.
Customer Service Representative
FRM Solutions
07.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
B.Tech - Technology
Vel Tech University
Chennai, India 04.2001 -
Skills
Project & Program Coordination PMO Operations Forecasting & Capacity Planning Resource Planning & Allocation Risk Analysis & Mitigation Supply Chain Management Customer Handling & Satisfaction Stakeholder Management Multi-Project Execution Vendor Management & Payments Budgeting & Cost Control
Tools: MS Project Advanced MS Excel Power BI MS Office Copilot & AI Prompting ERP Systems JIRA CRM
Software
CRM Projects
CRM
Power BI
Excel
Certification
Foundations of Project Management
ATS KEYWORDS
Project Coordination, PMO, IT Services, Consulting, MS Project, Power BI, Excel, JIRA, ERP, CRM, Forecasting, Resource Planning, Risk Mitigation, Supply Chain Management, Stakeholder Management, Customer Satisfaction, Multi-Project Management, On-Time Delivery
Timeline
Executive – Program Management
E-con Systems
11.2023 - Current
Customer Service Representative
FRM Solutions
07.2023 - 08.2023
B.Tech - Technology
Vel Tech University
04.2001 -