Dennis Daniel

• Acted as a liaison between guests and management, ensuring 100% satisfaction.
• Managed front desk operations, including check-ins/outs, reservations, and guest inquiries, to streamline operations.
• Provided personalized customer service to ensure a positive guest experience.
• Coordinated special guest arrangements, including travel plans, and VIP greetings.
• Proficient in operating reservation systems and handling cash and Forex exchange transactions.
• Successfully managed night audit processes for financial accuracy.
• Operated the front desk telephone system, effectively managing incoming and outgoing calls.
• Assisted with room assignments, ensuring that guest preferences and requirements are met.
• Prepared daily reports and summaries, including occupancy rates, revenue generated, and guest feedback.
• Collaborated with other departments, including housekeeping, maintenance, food and beverages, and reservations, to ensure a consistent and efficient guest experience.
• Trained and supervised new front office staff, ensuring consistent delivery of high-quality service.
• Worked effectively under pressure, maintaining composure, and providing excellent service in challenging situations.
• Highest up seller (generating extra revenue) - appreciated and received awards by the general manager several times for being an up selling champion.
• Enrollment Champion ( Enrolling guests to become a member of IHG ).

During my internship, I had the opportunity to immerse myself in the dynamic world of hospitality and gain invaluable insights into the operations of the prestigious establishment.

• I exerted myself in all four core departments: Front Office, Housekeeping, Food and Beverage Service, and Kitchen.
• I received a letter of appreciation from the front office department for my internship.
• I was recognized and praised by the hotel staff during my internship for my work.