Dennis Immanuel
Bangalore
Summary
Highly motivated, deadline committed, goal driven professional with good experience in the healthcare industry. Passionate about delivering growth and sustainability to business. Multi functional team player and an enthusiastic go-getter.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Client Operations Manager
Cloudphysician Healthcare Pvt Ltd
Bangalore
04.2021 - Current
- Successfully deployed Cloudphysician Smart-ICU services to more than 40+ partner hospitals using basic project management skills.
- Served as a subject matter expert overseeing Smart-ICU deployments and contributed to ongoing process improvement for fast and scalable deployments.
- Contributed to the expansion and retention of the partner hospital and assisted in the account management of 50+ accounts.
Support Engineer - International Sales/Marketing
Remidio Innovative Solutions Pvt Ltd
Bangalore
02.2019 - 04.2021
- Profiled and targeted new customer opportunities to develop new revenue streams and promote Remidio products in the international market.
- Monitored competitor activity and market dynamics on regular basis. Generated leads through international market and client research.
- Maintained and built the existing relationship between the international business partners. (Territories allocated - Africa, Asia Pacific, Latin America & Europe)
Biomedical Engineer
TBS India Telematic & Biomedical Services Pvt Ltd
Bangalore
06.2014 - 02.2019
- Spearheaded the calibration department for more than four years and carried out performance testing and calibration services of all medical equipments in hospitals across India for the NABH process.
- Experienced in the NABL accreditation process for electro-technical, mechanical, thermal & medical devices.
- Tested and calibrated medical equipments as per ISO IEC 17025:2017 & IEC 60601-1. (under UL India)
Sales & Service Engineer
AKAS Medical
Bangalore
06.2013 - 06.2014
- Provided technical assistance and training in the operation and maintenance of syringe/infusion pumps, patient monitors, pulse oximeters, ECG machines, defibrillators and oxygen concentrators to medical staffs across hospitals in Karnataka.
Service Engineer
Urilab Systems Diagnostics
New Delhi
09.2012 - 06.2013
- Installed and maintained laboratory analysers in the laboratories and blood banks. Assisted in effective calibration of laboratory analysers for reliable results.
Education
Master of Technology - Biomedical Engineering
Vellore Institute of Technology
Vellore, India06.2012
Bachelor of Engineering - Biomedical Engineering
SSN College of Engineering
Chennai, India04.2010
Skills
- Customer retention
- Customer relations
- Account management
- Change management
- Project management
- Time management
- Risk management
- Operations management
- Budgeting and cost control
- Operations oversight
- Process improvements
- Teamwork and collaboration
- Strategic planning
- Critical thinking
- Attention to detail
- Communication
Accomplishments
- Best Support Employee Award
Played a pivotal role in the NABL accreditation process for Electro-Technical Discipline & High Voltage Testing at TBS India, Bangalore. - Rising Star of the Quarter Award
Intense fervour and constant support on contribution to international revenue for the Quarter April 2019 - June 2019 at Remidio, Bangalore. - Performer of the Month Award
Successful launch/installation of the first Pediamax Syringe Pump in Bangalore during my tenure at AKAS Medical, Bangalore. - Outstanding Performance Award
Highest number of successful client deployments in the first and second quarter of 2023 at Cloudphysician, Bangalore.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- The Project Management Course: Beginner to PROject Manager
- Become a Project Manager
- A Simulink Model for Generating Epileptic Seizures and its Control using Cortical Feedback (January 2012 - May 2012)
- Design and Development of Real Time Low Cost External Pacemaker (January 2010 - May 2010)
Timeline
Senior Client Operations Manager
Cloudphysician Healthcare Pvt Ltd
04.2021 - Current
Support Engineer - International Sales/Marketing
Remidio Innovative Solutions Pvt Ltd
02.2019 - 04.2021
Biomedical Engineer
TBS India Telematic & Biomedical Services Pvt Ltd
06.2014 - 02.2019
Sales & Service Engineer
AKAS Medical
06.2013 - 06.2014
Service Engineer
Urilab Systems Diagnostics
09.2012 - 06.2013
Master of Technology - Biomedical Engineering
Vellore Institute of Technology
Bachelor of Engineering - Biomedical Engineering
SSN College of Engineering
- The Project Management Course: Beginner to PROject Manager
- Become a Project Manager
- A Simulink Model for Generating Epileptic Seizures and its Control using Cortical Feedback (January 2012 - May 2012)
- Design and Development of Real Time Low Cost External Pacemaker (January 2010 - May 2010)
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