DENNIS JOSEPH
Bangalore
Summary
Dynamic and result-oriented Assistant Manager with 14 years of progressive experience at Justdial Ltd, starting as a Database Executive and rising through the ranks to lead quality operations across multiple zones. Demonstrated success in team leadership, audit excellence, and automation-driven process improvements. Proven expertise in managing pan-India quality teams, optimizing workflows, and enhancing decision-making through data analytics and strategic planning.
Overview
14
14
years of professional experience
Work History
Assistant Manager – Quality Operations
Justdial Ltd
07.2011 - Current
- Lead and manage a team of 13 Quality Analysts and 2 Team Leads across Bangalore, Ahmedabad, Delhi, Kolkata, and Mumbai zones.
- Developed and implemented weekly quality metrics to track and improve the performance of new joiners and tenured employees.
- Spearheaded the automation of daily audit data collection and smart allocation systems, significantly reducing manual effort and errors.
- Conducted Root Cause Analysis (RCA) and performance reviews to drive continuous improvements in operational efficiency.
- Facilitated training programs to upskill QAs in quality audits, image evaluations, and SOP adherence.
- Collaborated cross-functionally with Operations, Engineering, and Product teams to resolve escalations, including quality checks, image issues, and attribute mapping enhancements.
- Initiated key process improvements such as zone-wise reporting automation and quality tracking using Google Sheets.
Education
Bachelor of Business Management -
Kristu Jayanti College, Bangalore University
01.2011
Skills
- Quality Assurance & Auditing
- Team Leadership & Zone Management
- Process Automation & Enhancement
- Root Cause Analysis (RCA)
- Data-Driven Decision Making
- Strategic Planning & Execution
- Performance Monitoring
- Cross-Functional Collaboration
- MS Excel
- Google Sheets
- Python (Basic)
- SQL (Basic)
- Jira
Languages
English
Malayalam
Kannada
Tamil
Hindi
Timeline
Assistant Manager – Quality Operations
Justdial Ltd
07.2011 - Current
Bachelor of Business Management -
Kristu Jayanti College, Bangalore University
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