Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
References
Disclaimer
Timeline
Generic

DENNIS JOSEPH

Bangalore

Summary

Dynamic Senior Customer Service Associate with a proven track record at Firstsource Solutions Limited, excelling in technical support and customer relationship management. Adept at analyzing feedback to enhance service delivery, I leverage strong problem-solving and interpersonal skills to foster lasting client relationships in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Senior Customer Service Associate

Firstsource Solutions Limited
Bangalore
12.2022 - Current
  • Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Provided technical support to customers via phone, email and remote access tools.
  • Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.

Customer Relationship Officer

ExpertCallers Solutions Private Limited
Bangalore
07.2022 - 12.2022
  • Provided guidance on loan products and services to prospective borrowers.
  • Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.
  • Assisted customers in completing online applications for mortgage loans.
  • Performed periodic follow-ups with customers after closing of their mortgages.

Business Manager

Epragathi
02.2022 - 06.2022
  • Procurement of end of life electronics for recycling and disposal.
  • Maintained relationships with key customers through regular communication.
  • Assisted customers with inquiries regarding recycling services, guidelines and processes.
  • Prepared reports summarizing monthly activities related to the program's success rate.

Senior process executive

Infosys
Bangalore
07.2014 - 07.2017
  • Company Overview: India, Bangalore
  • Understand, practice and exemplify the values and behaviors of the Dynamic Organization.
  • Was part of Launchpad HR team which handles candidates who have cleared the interview and guide then through the on-boarding process.
  • Respond to inbound candidates calls with the highest standard of professionalism and courtesy, addressing candidate's issues and assuring that quality standards are met on every call.
  • Research and resolve a wide variety of candidate's questions/issues.
  • Conduct thorough candidate needs analysis.
  • India, Bangalore

Customer Care Representative

Aditya Birla Minacs
Bangalore
01.2008 - 12.2009
  • Company Overview: India, Bangalore
  • Maintain strong knowledge of all company products and services, including handsets, accessories, pricing, plans, promotions and service features.
  • Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call-handling.
  • Demonstrate openness and flexibility in adapting to the needs of individual callers, including dissatisfied, first-time users, etc.
  • Recognize and act upon opportunities to offer enhanced services (for example, accessories or calling features).
  • Provided customers timely and accurate information.
  • Worked with other associates, departments and functions in a professional, courteous, and collaborative fashion.
  • Proactively identify customer needs by reviewing customer accounts and inquire to develop product/service solutions that retain and grow the customer relationship.
  • India, Bangalore

Education

2nd PUC -

St. Joseph's College
Bangslore
04-2014

MBA in Finance - Strategic Marketing Planning, Financial Decision Making, Strategy: Foundations and New Perspectives

KSOU
Mysore
01.2013

Bachelor in Commerce - Risk Management, Financial Risk Management, Marketing, Accounting, Economics, Communications

C.V. Raman University
01.2011

Skills

  • Technical support
  • Customer relationship management
  • Customer feedback analysis
  • Telephone etiquette
  • PowerPoint
  • Customer-focused
  • Problem solving
  • Organizational skills
  • Interpersonal skills
  • Verbal communication
  • Written communication
  • Flexible
  • Fast-paced environment
  • Interpersonal communication

Accomplishments

  • Received best swimmer award for being champion of the school for three consecutive years, also was swimming captain of the school.
  • Participated in National level swimming competition twice, representing Karnataka.
  • Received best debut award in Aditya Birla Minacs for getting highest positive CSAT.
  • Received best performer award in Infosys.

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Malayalam

Personal Information

  • Date of Birth: 03/27/83
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

References

References available upon request.

Disclaimer

I hereby declare that the information furnished above is true to best of my knowledge.

Timeline

Senior Customer Service Associate

Firstsource Solutions Limited
12.2022 - Current

Customer Relationship Officer

ExpertCallers Solutions Private Limited
07.2022 - 12.2022

Business Manager

Epragathi
02.2022 - 06.2022

Senior process executive

Infosys
07.2014 - 07.2017

Customer Care Representative

Aditya Birla Minacs
01.2008 - 12.2009

2nd PUC -

St. Joseph's College

MBA in Finance - Strategic Marketing Planning, Financial Decision Making, Strategy: Foundations and New Perspectives

KSOU

Bachelor in Commerce - Risk Management, Financial Risk Management, Marketing, Accounting, Economics, Communications

C.V. Raman University

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