DENNIS RICHARDSON
Columbus
Summary
Dynamic Senior Director of Account Management at JLL, adept at driving operational efficiency and enhancing client satisfaction. Expert in data analysis and strategic planning, I successfully implemented performance improvement initiatives that elevated service delivery standards. A collaborative leader, I foster team development while ensuring compliance with regulatory standards and optimizing budget management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director Account Management
JLL
Chicago
02.2025 - Current
- Led strategic planning initiatives to enhance operational efficiency and client satisfaction.
- Managed client relationships, ensuring alignment with their business objectives and needs.
- Analyzed financial reports to guide investment strategies and resource allocation decisions.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Established key performance indicators to track progress towards goals.
- Facilitated meetings between internal teams to ensure alignment on initiatives.
- Conducted evaluations of facility operations, team performance, and business policies to standardize activities.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Mentored junior staff members in their professional development journey.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Analyzed data to inform decision-making and strategic direction.
Senior Facilities Manager
JLL
Indianapolis
01.2023 - 02.2025
- Managed facility operations to ensure compliance with safety and environmental standards.
- Coordinated vendor services for repairs and routine maintenance tasks.
- Oversaw budget management for facility-related expenditures and projects.
- Led team meetings to discuss project status and address challenges.
- Conducted performance feedback to evaluate work of employees to meet performance standards.
- Negotiated contracts with service providers for janitorial services, landscaping services and pest control services.
- Planned facility improvements with work order priorities to maintain optimal operations.
- Performed regular inspections of buildings and grounds to identify areas of improvement or necessary repairs.
- Coordinated with external vendors for repairs, renovations and other projects related to facilities management.
- Directed trades workers in mechanical, electrical, and plumbing tasks to support efficient operations and maintenance of buildings.
- Identified facility infrastructure replacement and enhancements and developed budgets.
- Drafted budget plans for operational expenses, personnel costs and capital investments in facilities infrastructure.
- Managed spending to ensure adherence with budget.
- Prepared monthly and yearly management reports to present key facility statistics.
Facilities Manager
JLL
Indianapolis
02.2021 - 01.2023
- Managed facility maintenance schedules and ensured timely completion of tasks.
- Oversaw vendor contracts and facilitated effective communication between stakeholders.
- Implemented safety protocols and conducted regular inspections of facilities.
- Developed and maintained budgets for facility operations and maintenance projects.
- Resolved tenant concerns promptly to maintain a positive working environment.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Reviewed bids received from contractors before awarding contracts for large-scale projects.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
- Coordinated the activities of subcontractors in relation to facility maintenance projects.
- Led investigations into system issues and planned fixes to minimize downtime and control costs.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Managed spending to ensure adherence with budget.
- Prepared monthly and yearly management reports to present key facility statistics.
Operations Manager
JLL
Chicago
07.2019 - 02.2021
- Oversaw daily operations and ensured compliance with company policies.
- Implemented process improvements to enhance operational efficiency and workflow.
- Developed standard operating procedures for improved team performance.
- Collaborated with cross-functional teams to drive project initiatives forward.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
Facilities Manager
Medxcel
Indianapolis
07.2017 - 09.2018
- Managed facility maintenance schedules and ensured timely completion of tasks.
- Oversaw vendor contracts and facilitated effective communication between stakeholders.
- Implemented safety protocols and conducted regular inspections of facilities.
- Resolved tenant concerns promptly to maintain a positive working environment.
- Utilized building management systems to track maintenance requests and service records.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Provided support in the planning of special events held at the facility.
- Coordinated with onsite managers, liaison officers, and other outside agencies regarding safety and preventive maintenance.
- Coordinated the activities of subcontractors in relation to facility maintenance projects.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Managed spending to ensure adherence with budget.
- Prepared monthly and yearly management reports to present key facility statistics.
- Researched new technologies available which could improve efficiency within the organization's facilities.
- Led continuous improvement initiatives for procedures and operations.
- Supported business objectives by engaging in training programs.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
Director Risk Management
UHS
COLUMBUS
04.2014 - 09.2017
- Led strategic planning initiatives for improving operational efficiency in healthcare services.
- Developed and implemented policies to ensure compliance with healthcare regulations.
- Facilitated communication between leadership and staff to foster a positive work environment.
- Oversaw quality assurance programs to maintain high standards of patient safety.
- Analyzed data trends to inform decision-making and improve service outcomes.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Identified opportunities for process optimization through data analysis.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Analyzed data to inform decision-making and strategic direction.
System Director Facilities
Aurora Health Care
Tempe
04.2013 - 03.2014
- Directed system-wide strategy development and implementation for operational efficiency.
- Collaborated with cross-functional teams to enhance service delivery and patient care.
- Oversaw compliance with regulatory standards and internal policies to maintain quality assurance.
- Analyzed data trends to inform decision-making and strategic planning efforts.
- Identified opportunities for process optimization and developed plans to improve efficiency.
- Monitored system performance to identify potential issues or areas for improvement.
- Ensured compliance with regulatory requirements related to data storage, access control, backup processes.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
EOC /Life Safety Consultant
KB Behavioral Healthcare Consultants
Franklin
01.2011 - 01.2013
- Evaluated safety protocols to ensure compliance with regulations and best practices.
- Conducted training sessions on life safety procedures for staff and clients.
- Collaborated with multidisciplinary teams to assess facility safety risks.
- Monitored ongoing compliance with local and federal safety standards for facilities.
- Assisted in the preparation of reports, studies, and other documents related to life safety issues.
- Conducted inspections of existing life safety systems to ensure compliance with applicable codes and standards.
- Advised clients on best practices for mitigating risk associated with fire protection and prevention.
- Monitored changes in local codes, standards, and regulations that could impact the operation of a client's facility.
- Provided training programs on life safety topics, such as fire extinguisher use, evacuation procedures.
- Analyzed data from system performance tests to identify opportunities for improvement.
- Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Regional Director Safety and Compliance
UHS
Franklin
08.2009 - 11.2010
- Led cross-functional teams to implement operational improvements across multiple locations.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, promoting goodwill towards the organization.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Collaborated with team members in developing best practices to support company objectives.
- Attended events across country and internationally as company's representative.
- Organized and oversaw capital improvement projects to maintain business viability.
- Established performance metrics and accountability standards for regional staff.
- Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
- Coordinated with product development teams to ensure regional market needs were met.
- Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
- Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
- Implemented operational efficiencies, improving service delivery and customer satisfaction.
Director of Plant Operations
UHS
COLUMBUS
02.2004 - 08.2009
- Implemented safety protocols to ensure employee well-being.
- Coordinated maintenance schedules for all machinery and equipment.
- Trained and mentored staff on best practices and procedures.
- Collaborated with cross-functional teams to streamline workflows.
- Evaluated performance metrics to enhance operational processes.
- Oversaw the daily operations of the plant, including production scheduling, budgeting, personnel management, maintenance and quality control.
- Collaborated with other department heads in order to develop cross-functional strategies that improved overall organizational performance.
- Recruited, trained and managed staff members according to company policies while promoting a positive work environment.
- Conducted regular safety audits to identify hazards and ensure compliance with OSHA regulations.
- Directed projects related to facility upgrades or expansions while staying within budgetary parameters.
- Created strategic plans for improving operational processes to reduce costs and improve quality assurance measures.
- Provided guidance regarding regulatory requirements pertaining to occupational health and safety standards.
- Developed and implemented plant operations policies, procedures and goals to ensure optimal performance.
- Reviewed employee performance evaluations quarterly ensuring adherence to company guidelines.
- Analyzed data from monthly reports to identify areas for improvement in safety, production or cost reduction strategies.
- Assisted in developing annual budgets for all plant operations activities including capital expenditures.
- Participated in long-term planning activities such as forecasting future needs for resources or personnel.
- Maintained strong relationships with external vendors to secure best prices on supplies needed for production.
- Coordinated maintenance strategy for equipment, including predictive and preventive measures.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Gave direction and leadership to all levels of employees and managers.
- Adjusted and improved processes to maximize efficiency.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Empowering You Course -
JLL
08.2024
Real Leadership Course -
JLL
11.2023
FMM Certification -
JLL
08.2022
ICRA 8 hour awareness certification -
03.2018
Hospital Corpsman -
Naval School of Health Sciences
San Diego, California12.1984
High School Diploma -
McGavock High School
Nashville, Tennessee08.1983
Skills
- Microsoft office
- Data analysis
- Project management
- CMMS
- Team building
- Generating reports for all levels
- Performance improvement
- Strategic planning
- Client relationship management
- Financial analysis
- Operational efficiency
- Budget management
- Team leadership
- Compliance auditing
- Performance metrics
- Problem solving
- Effective communication
- Process optimization
- Key performance indicators
- Core values management
- Team management
- Organizational development
- Administrative oversight
- Data analytics
- Stakeholder relations
- Collaborative leadership
- Team building and motivation
- Marketing
- Reporting expertise
- Culture transformation
- Business administration
- Financial reporting
- Story pitching
- Contract negotiation
- Problem-solving
- Legal and regulatory compliance
- Decision-making
- Regulatory compliance
- People management
- Coaching and mentoring
Certification
- JLL sponsored Real Leadership Course, 11/2023
- JLL sponsored FMM Certification, 08/2022
- ICRA 8 hour awareness certification, 03/2018
- JLL sponsored Empowering You Course, 08/2024
Timeline
Senior Director Account Management
JLL
02.2025 - Current
Senior Facilities Manager
JLL
01.2023 - 02.2025
Facilities Manager
JLL
02.2021 - 01.2023
Operations Manager
JLL
07.2019 - 02.2021
Facilities Manager
Medxcel
07.2017 - 09.2018
Director Risk Management
UHS
04.2014 - 09.2017
System Director Facilities
Aurora Health Care
04.2013 - 03.2014
EOC /Life Safety Consultant
KB Behavioral Healthcare Consultants
01.2011 - 01.2013
Regional Director Safety and Compliance
UHS
08.2009 - 11.2010
Director of Plant Operations
UHS
02.2004 - 08.2009
Empowering You Course -
JLL
Real Leadership Course -
JLL
FMM Certification -
JLL
ICRA 8 hour awareness certification -
Hospital Corpsman -
Naval School of Health Sciences
High School Diploma -
McGavock High School