Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Dennis Sheldon

Dennis Sheldon

Camby

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Account Manager

Securitas
10.2023 - Current
  • Developed strong relationships with clients through consistent communication and excellent customer service.
  • Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
  • Monitored team performance metrics, identifying areas for improvement or additional training as needed.
  • Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
  • Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
  • Managed budgets effectively while maintaining quality service levels.
  • Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
  • Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
  • Maintained high levels of client retention by consistently delivering exceptional service and results.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.

Ride Share

Lyft And Uber
01.2019 - Current
  • Improved customer satisfaction by providing timely and efficient delivery services.
  • Maintained a high level of physical fitness to ensure the ability to ride for extended periods of time, resulting in more deliveries per shift.
  • Implemented strategies for self-motivation and time management to maintain consistently high performance levels throughout each workday.
  • Developed strong communication abilities with customers, fostering positive relationships and repeat business.

Service Support Supervisor/Medical Courier

LabCorp
02.2022 - 11.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Properly documented all specimens received using [Software].
  • Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
  • Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
  • Continuously updated knowledge of industry best practices for medical courier services through ongoing professional development opportunities.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Communicated with dispatch and customers for accurate delivery information.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Managed delivery route for optimal use of time and fuel.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Escalated issues to supervisor for immediate remediation.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Conductor/Locomotive Engineer

CSX Transportaion
11.1999 - 09.2021
  • Communicated through various methods to conduct train movement.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Cut, switched and supervised loading and unloading of railcars.
  • Performed air brake and electrical connection coupling.
  • Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
  • Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
  • Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
  • Inspected train in motion and stationary to determine proper functionality.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Negotiated and directed train and rail cars movement.
  • Maintained strict schedules for passengers and cargo.
  • Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
  • Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling and allocation of resources.
  • Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
  • Collaborated with train engineers to maintain a smooth ride experience for passengers at all times.
  • Led the crew in emergency drills, reinforcing protocols for various situations such as fires or medical incidents onboard trains.
  • Ensured proper documentation was completed for each trip, including incident reports when applicable, maintaining effective record-keeping systems within the organization.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
  • Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
  • Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.

Welder

Wabash National
04.1993 - 10.1999
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Inspected welds and checked critical measurements to meet specifications.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Reduced workplace accidents through strict compliance with safety regulations and guidelines.
  • Increased production efficiency with expert time management skills and adherence to project deadlines.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
  • Proactively addressed potential hazards or equipment malfunctions before they escalated into serious problems.
  • Collaborated with engineers and designers to create new parts and assemblies.
  • Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
  • Developed welding processes to improve coherence, accuracy and precision of welds.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Welded metal components in vertical, overhead and flat positions.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Welded various connections with high-quality final results.
  • Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
  • Inspected welds for accuracy and conformance to specifications.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.

Education

High School Diploma -

Tabernacle Christian School
Martinsville, IN
05.1991

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Building
  • Issue Resolution
  • Team Training
  • Documentation And Reporting

Timeline

Account Manager

Securitas
10.2023 - Current

Service Support Supervisor/Medical Courier

LabCorp
02.2022 - 11.2023

Ride Share

Lyft And Uber
01.2019 - Current

Conductor/Locomotive Engineer

CSX Transportaion
11.1999 - 09.2021

Welder

Wabash National
04.1993 - 10.1999

High School Diploma -

Tabernacle Christian School

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Dennis Sheldon