Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
AdministrativeAssistant
Dennis Suresh

Dennis Suresh

Summary

An individual with 8+ years of combined International voice-non voice experience in the fields of customer service, banking (transactions risk analysis, processing and monitoring, EDD, AML, CDD, KYC) and technical service with majorly experienced in international voice process. I'm customer-oriented, customer centric and self-motivated. People minded and team player. Enthusiastic, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Crimes Operations

Stripe
11.2023 - Current


  • Conduct enhanced due diligence reviews on high-risk clients and transactions, analyzing data to identify and mitigate risks related to money laundering and fraud.
  • Investigate suspicious activities, prepare comprehensive reports, and collaborate with compliance and legal teams to implement prevention strategies.
  • Analyze and report adverse media findings on businesses or leadership individuals.
  • Monitor regulatory changes, provide staff training, and assist in audits related to financial crime risk management.
  • Adverse/Negative Media screening with additional PEP checks.

Senior Advisor I, Blended Support - Acting TL

Concentrix Daksh India
04.2021 - 10.2023
  • SME - Complaints resolutions for The U.S Federal Bodies.
  • Acting QA for complaints resolution
  • In 2022, Acting Team Leader for a team of 12 for a U.K based banking process.
  • Client Interaction, Meetings and reports
  • Rostering, Scheduling and Planning.
  • Shrinkage and Attrition.
  • Developed team communications and information for meetings.
  • KYC, Due Diligence, SWIFT, SEPA, Payment Partner RFI query resolutions.
  • Completed ongoing customer activity monitoring to identify unusual or suspicious activity related to fraud.
  • Engaged with other banks and financial institutions about reports of fraudulent behavior.

Fraud Specialist II

J P Morgan & Chase
03.2019 - 02.2021
  • Assisted customers with account specific check deposits, transaction claims and online transaction issues via phone.
  • Check deposits, ACH and WIRE transactions risk analysis.
  • De-escalation and handling supervisor calls
  • Helped customers recover any money lost and protected clients from people aiming to defraud.
  • Validated investigations utilizing range of sources from both internal and external sources.

Sr. Sales and Technical Associate

Eugene Technologies Pvt Ltd
06.2018 - 12.2018
  • International Voice Process
  • Maintained and deployed standardized software packages for deployment on individual and business requirement systems.
  • Leads generation for sales in reference to Intuit accounting software.
  • Handled 50-80 inbound and outbound technical and billing support calls.

Sr. Customer Service Executive

Mphasis Ltd
10.2016 - 04.2018
  • Assisted customers with their daily credit card queries in regards to both billing and technical
  • Collections and payment plan help.
  • Handled numerous vulnerable customers.
  • Maximised customer retention using exceptional communication, persuasion and relationship-building skills.

Sr. Customer Service Associate

First Source Solutions Ltd
01.2015 - 10.2016
  • Provided customers with billing and technical assistance
  • Bridge between customer and technician during installations.
  • Resolved customer queries over phone.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education

Bachelor of Science - Computer And Electronics

St. Claret College
07.2025

Science - undefined

St. Claret Pre-University College
07.2025

General - undefined

St. Mary's Convent
07.2025

Skills

  • EDD, PEP Screening
  • Risk Analysis and Transaction Monitoring
  • Risk assessment through media monitoring
  • Regulatory compliance analysis
  • Customer Due Diligence and KYC
  • User experience enhancement
  • Performance coaching
  • Written and Oral communication skills
  • Customer Service and centricity
  • Customer Experience

Certification

  • AML KYC and Customer Due Diligence (KYC)_(NISM)
  • Pursuing - Certified Anti-Money Laundering Manager (CALM)_ NISM

Awards

Q4 2024 - Stripe Excellence Award, Stripe, 2024

Timeline

Financial Crimes Operations

Stripe
11.2023 - Current

Senior Advisor I, Blended Support - Acting TL

Concentrix Daksh India
04.2021 - 10.2023

Fraud Specialist II

J P Morgan & Chase
03.2019 - 02.2021

Sr. Sales and Technical Associate

Eugene Technologies Pvt Ltd
06.2018 - 12.2018

Sr. Customer Service Executive

Mphasis Ltd
10.2016 - 04.2018

Sr. Customer Service Associate

First Source Solutions Ltd
01.2015 - 10.2016

Science - undefined

St. Claret Pre-University College

General - undefined

St. Mary's Convent

Bachelor of Science - Computer And Electronics

St. Claret College

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Dennis Suresh