SAP
DENNIS GEORGE
Ernakulam
Summary
Highly motivated Refrigeration Engineer with 7 years of refrigeration field experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Service Manager
RINAC INDIA LIMITED
Kochi
08.2022 - Current
- Achieving Monthly Booking and billing and collection targets
- Monthly Service reviews with service providers
- Maintaining good relationship with customer and ensure good customer satisfaction
- Focus on management of SLA, quality, and customer experience
- Warranty claims to factory and vendor
- Heat load calculation for cold room and refrigeration unit design
- Gaining awareness of new features via training and cross-training co-workers
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed customer loyalty programs to increase customer satisfaction.
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets.
- Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Identified suitable materials for production use that aligned with environmental concerns and budget constraints.
- Coordinated with engineering group and other disciplines to develop new system designs.
- Developed instrument diagrams, formal calculations and equipment datasheets.
- Drafted assemblies, models, and other technical drawings.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Performed complex calculations to analyze and optimize engineering processes.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Assistant Manager
BLUE STAR LIMITED
Hyderabad
06.2017 - 07.2022
- Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support
- Coordinating all Revamp jobs as a project engineer
- Acting as a project engineer from panel and equipment ordering to handing over of projects
- On time completion of project jobs with effective communication with service provider and customer
- Recently handed over project include Dr Reddys, Aurobindo unit-17,Gemini edible oils and
- NAD projects
- Daily and weekly operations management, including detailed reporting
- Handling revenue part which consists of Revamp -1CR, Spare Parts -60lakhs
- Liaise with all internal service delivery teams to ensure a consistently high level of service there by minimize customer complaints
- Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements
- Solve complex customer service issues and proactively prevent negative service trends, conduct root cause analysis
- Actively participate in and drive the continuous improvement culture through 'kaizen'
- Identifying and eliminating barriers to accuracy, productivity, and quality
- Consistently executed proper call handling procedures while maintaining the call per day average
- Coordinated problem resolution with Engineering, Customer Service and other Departments
- Maintaining accurate records of installations, problem resolutions, and preparing reports
- Assist in developing and implementing training programs to improve the quality and productivity of the team
- Gaining awareness of new features via training and cross-training co-workers
- Focus on management of SLA, quality and customer experience
- Estimate time and cost to complete installations, maintenance, and repairs
- Ensure spare parts are properly requested by using established procedures
- Ensure in time warranty claims to factory and supplier
- Perform root cause analysis on platform, application & infrastructure for performance and stability issues and provide recommendations to optimize
Service and Installation Engineer
RINAC INDIA LIMITED, SOUTH EAST
Hyderabad
08.2015 - 05.2017
- Planned, scheduled and installed cold storage/refrigeration equipment on assigned projects
- Performing product installations and upgrades as per the requirements of customers
- Identifying and troubleshooting product malfunctions using established procedures on call or through site visits and maintain good Customer satisfaction
- Identified and repaired all products and equipment ensuring customer satisfaction
- Fulfilling annual maintenance requests of clients and renewing them as and when necessary
- Actively work with the customer and development team throughout project
- Focus on management of SLA, quality and customer experience
- Vallidate all the PM activties on equipment To complete all the PM closure documentation process
- PROFESSIONAL
- SKILLS
- Strong interpersonal and communication skills, with strong customer service skills
- Strong management skills
- Strong experience with application management and troubleshooting skills
- Strong quantitative and qualitative reasoning skills, with demonstrated ability to solve complex problems and determine root cause
- Excellent analytical thinking, problem solving, interpersonal, and time management skills with a strong attention to detail
- Excellent technical diagnostic and analytic skills with proven problem solving
Education
10th Education - Science And Maths
CBSE
Kerala 05.2006 - 04.2009
B-Tech - Mechanical Engineering
Mahatma Gandhi University, Kottyam
Kerala 06.2011 - 05.2015
Intermediate Education - Science Education
Kerala Higher Secondary Board
Kerala 05.2009 - 04.2011
Skills
After-sales support
Customer service management
Documentation and reporting
Strategic business planning
Proficient in Heat load calculation
Technical Support
Quality assurance
Staff Management
Convection heat transfer
Computer-Aided Design (CAD)
FEA and failure analysis
Blueprint design
Energy management and control systems
Self-Motivated
Customer Relationship Management Software (CRM)
SAP and ERP system knowledge
Sales expertise
Excellent time management skills
Negotiation expert
Customer Relations
Effective problem solver
Accomplishments
- Elected as Student council Chairman
- Co-ordinater of different programs like Tech fest and Arts fest in college
- Presented a paper on “ FEASIBILITY STUDY OF PEDAL POWERD CENTRIFUGAL PUMP” during MTIME-14
- Successfully completed project on “PEDAL POWERD CENTRIFUGAL PUMP
Software
Auto cad
CRM
Timeline
Service Manager
RINAC INDIA LIMITED
08.2022 - Current
Assistant Manager
BLUE STAR LIMITED
06.2017 - 07.2022
Service and Installation Engineer
RINAC INDIA LIMITED, SOUTH EAST
08.2015 - 05.2017
B-Tech - Mechanical Engineering
Mahatma Gandhi University, Kottyam
06.2011 - 05.2015
Intermediate Education - Science Education
Kerala Higher Secondary Board
05.2009 - 04.2011
10th Education - Science And Maths
CBSE
05.2006 - 04.2009