DENZIL BANGERA
Mumbai,India
Summary
Delivery manager with over 20 years of experience leading large-scale cross-functional programs from inception to completion across technology, data, and automation sectors in the UK, US, and South Africa. Achieved a 95% on-time delivery rate by effectively managing scope, timelines, and budgets while resolving competing priorities. Enhanced project team capacity by 40% through coaching and implementing structured governance frameworks, resulting in improved delivery practices. Successfully communicated status, risks, and decisions to senior stakeholders, contributing to a 20% year-over-year increase in client satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Technical Project Manager – AI & RPA
Quantinate
Mumbai
01.2024 - 07.2026
- Plan and deliver cross-functional AI and data programmes across UK, US, South Africa.
- Set realistic scope, timelines, and budgets while holding teams to commitments.
- Drive 30–40% efficiency and increase throughput by 40% through delivery practice.
- Streamlined communication within team to enhance project efficiency.
- Evaluated system requirements; this led to accurate scope estimation.
- Executed testing strategies with aim of maintaining high-quality standards.
- Designed comprehensive project plans, ensuring alignment with business objectives.
- Conducted regular status meetings, aiding in keeping all stakeholders informed.
- Coordinated resource allocation based on individual skills-increased productivity ensued.
- Facilitated technical training sessions; resulted in skill enhancements among team members.
- Worked closely with development teams for on-time product releases.
- Managed complex technical projects by coordinating with various teams.
- Provided leadership, resulting in high performing team environment.
- Implemented agile methodologies which improved delivery process.
- Collaborated with stakeholders for effective project scope definition.
- Delivered timely solutions by managing and tracking project milestones.
- Managed change, risk and delivery blockers to achieve project objectives.
- Assigned staff and resources to maximise budget allocations.
- Defined project scope and deliverables to meet stakeholder and business needs.
- Led information and communications strategy development.
- Recommended upgraded technologies to meet evolving business requirements.
- Managed technology resources within department budgets.
- Allocated work and monitored progress against aims, timeframes and budgets.
- Identified process, procedure and architecture opportunities to streamline project operations.
- Balanced conflicting priorities to achieve project completion within constraints.
- Completed project lifecycles through strategic milestone setting, planning and review.
Manager – RPA Delivery
CLA Global Indus Value Consulting
Mumbai
06.2023 - 12.2023
- Owned end-to-end delivery across concurrent accounts, scoping work and daily schedules.
- Set QA checks and tracked value reporting, recording outcomes consistently.
- Defined delivery standards and held project teams accountable for scope.
- Boosted department efficiency by streamlining everyday operational processes.
- Managed team dynamics using conflict resolution strategies during delivery.
- Streamlined communication channels to improve internal information flow.
- Delivered high-quality products to raise customer satisfaction levels.
- Delegated tasks efficiently to maximise productivity across accounts.
- Supervised project timelines to support timely completion.
- Cultivated strong client relationships to secure repeat business.
- Optimised resource allocation to drive profit improvements.
- Coordinated hiring, recruitment, and training to build successful administrative team.
- Established budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies for growth.
- Analysed and resolved complex resource management issues for better scheduling.
Project Manager – RPA
Perpetuuiti Technosoft PTE
Mumbai
01.2023 - 06.2023
- Coordinated multi-vendor, multi-client relationships across data and automation delivery programmes.
- Communicated calmly to keep scope, timeline, and quality aligned.
- Applied Lean methods to spot inefficiencies and streamline processes.
Senior Analyst / Data & Automation Lead / Business Analyst
Tech Mahindra Business Services
Mumbai
12.2009 - 01.2023
- Delivered RPA solutions using UiPath across European client environments.
- Built automations with UiPath Studio, Dispatcher, Performer, and computer vision.
- Reduced manual effort by reworking high-volume operational workflows end to end.
- Facilitated process optimisation through thorough system audits.
- Led complex problem-solving sessions that implemented innovative solutions.
- Generated insightful reports to support critical business decisions.
- Maintained transparent communication channels across departments through regular updates.
- Reviewed systems regularly and reported on efficiency and improvement areas.
- Interfaced with clients to define project scope and review activities.
- Reviewed business and functional requirements and designed technical design documents.
- Performed thorough testing and exception reporting to protect transactional data integrity.
- Monitored project status to track progress and meet deadlines.
- Applied lean methodologies to re-engineer processes and improve productivity.
- Researched organisational improvements for multiple operational procedures.
Web Analyst
3 Global Services
Mumbai
12.2009 - 12.2015
- Contributed to enterprise system enhancements, data capability building, and early-stage digital transformation initiatives.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai 02.2007 - 11 2009
Diploma - Computer Science
Babasaheb Gawde Institute of Technology
Mumbai 05.2002 - 11 2005
PGDM / MBA - Technology Strategy & Programme Management
Welingkar Institute of Management
Mumbai 10.2019 - 10 2021
Skills
- Delivery Frameworks: Agile, Scrum, SAFe, LEAN, Kanban, Waterfall, SDLC, Governance & Compliance Frameworks
- AI / GenAI: LLMs (OpenAI, Claude, Llama), RAG Architectures, Agentic Workflows, NLP, Prompt Engineering, Intelligent Document Processing (IDP)
- Automation: RPA (UiPath REFramework, Dispatcher–Performer, Citrix/Image, Computer Vision, Orchestrator), Automation Anywhere, Blue Prism, Power Automate
- Data & Analytics: Data Governance, Data Pipeline Management, Analytics Strategy, Executive Dashboards
- Cloud & Integration: Azure (OpenAI, Cloud Services), API / ERP / CRM Integration, Low-code / No-code Platforms
- Tools & Collaboration: JIRA, MS Project, MS Office Suite (Email, Spreadsheets, Documents, Presentations), Git, SourceTree, Visio / BPMN, Executive Reporting & Dashboards
Certification
- Product Management in Generative AI - BITS Institute (In Progress)
- SCRUM Basics – Agile / Scrum Framework
- RPA Solution Architecture Fundamentals – UiPath Academy
- RPA UiPath Foundation – UiPath Academy
- LEAN in Service – Process Optimisation
- PMI Project Management Certification - QAI
- Strategic Thinking – Professional Certification
Accomplishments
- Delivery Standards & CoE Setup: Designed and operationalised an AI & automation delivery Centre of Excellence — governance standards, delivery frameworks, and reusable component libraries — reducing new engagement onboarding time by 30% and raising delivery consistency across teams.
- Multi-Team Programme – South Africa / UK: Directed a multi-geography, cross-functional transformation programme integrating LLM-powered document processing into core workflows, delivering 40% throughput improvement and freeing 200+ hours/month of manual effort.
- Delivery at Scale – European Clients: Led delivery of UiPath REFramework-based automation for high-volume operational processes, achieving significant error reduction and straight-through processing for complex workflows.
- Team Coaching & Capability Building: Mentored and upskilled junior analysts and engineers across multiple engagements, growing delivery capacity by 40% and building a pipeline of future team leads.
- Executive Stakeholder Confidence: Delivered consistent, executive-ready status and risk reporting that sustained 95% on-time delivery and a 20% YoY improvement in client satisfaction.
AWARDS & RECOGNITION
Numero Uno Award — Top performer recognition for consistent delivery excellence, Atlas Award — Excellence in programme delivery and quality, Catalyst Award (x2) — Innovation and measurable business impact across automation initiatives
CORE COMPETENCIES
- End-to-End Programme Ownership — Planning to Delivery
- Scope, Timeline & Budget Accountability
- Cross-Functional & Multi-Team Delivery Leadership
- Competing-Priority Resolution & Fast Unblocking
- Coaching & Mentoring of Project Managers & Analysts
- Delivery Standards, Governance & Best Practice
- Risk, Issue & Decision Reporting
- Executive & Senior Stakeholder Communication
- Clear, Calm, Client-Facing Communication
- Agile / Scrum & Structured PM Methodologies
- Matrixed, Multi-Account Delivery Environments
- Remote & Distributed Team Collaboration
- Process Mining & Continual Improvement
- Vendor & Partner Relationship Management
Timeline
Technical Project Manager – AI & RPA
Quantinate
01.2024 - 07.2026
Manager – RPA Delivery
CLA Global Indus Value Consulting
06.2023 - 12.2023
Project Manager – RPA
Perpetuuiti Technosoft PTE
01.2023 - 06.2023
PGDM / MBA - Technology Strategy & Programme Management
Welingkar Institute of Management
10.2019 - 10 2021
Senior Analyst / Data & Automation Lead / Business Analyst
Tech Mahindra Business Services
12.2009 - 01.2023
Web Analyst
3 Global Services
12.2009 - 12.2015
Bachelor of Science - Information Technology
University of Mumbai
02.2007 - 11 2009
Diploma - Computer Science
Babasaheb Gawde Institute of Technology
05.2002 - 11 2005