Motivated and experienced hospitality professional with 12 Years of expertise in managing Hotel Revenue, Reservations, Sales, digital marketing & hotel operations.
Hi, I’m
Denzil Fernandes
Revenue Management Specialist
South Goa,Goa
Summary
Overview
12
years of professional experience
1
Certification
Work History
Ezee Technosys Pvt Ltd, Goa
Business Development Manager
01.2021 - Current
Job overview
- Dealing with product marketing & promotion.
- Continuous business planning for up-sales with existing customers.
- Keeping in view of the customer escalations would be able to suggest the changes and amendments required in Product.
- Work with Group marketing to develop marketing campaigns to support Sales Strategy.
- Generate new business and raise awareness of other company products.
- Support & product Management.
- Drive sales across all channels.
- Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
- OTA Promotions, hotel Visibility & liase with business providers to maximize revenue & bookings.
- Ensure special handling of repeat guests and very VIP guest.
- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Responsible for preparation of occupancy forecast & Forecasting revenue stream.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
The Leela Goa, Goa
Assistant Reservations Manager
01.2019 - 01.2021
Job overview
- To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.
- To ensure proper teamwork and supervise the reservation and telephone operator section at all times.
- To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
- To know the competitors and to gather information about their activities and Sales.
- Oversee guest bookings & welcome the guest.
- InCharge of the front desk operations.
- Liase with central reservation s for inventory management.
- Responsible for department training & supervision of front office operations.
Resort Rio, Goa
Assistant Revenue Manager
01.2018 - 01.2019
Job overview
Joecons Beach Resort, Goa
Assistant Manager Reservations
01.2016 - 01.2018
Job overview
- Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Handling Conferences, Wedding & leisure groups & billing.
- Oversee Front Office operations.
Club Mahindra, Goa
Duty Manager
01.2014 - 01.2016
Job overview
Alila Diwa Goa, Goa
Senior Front Office Executive
01.2014 - 01.2016
Job overview
- Daily pick-up analysis, strategy adjustments and reporting.
- Create and maintain a 12-month rolling demand calendar.
- Manage and oversee strategy for all 3rd party distribution.
- Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
- Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concept.
- Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).
- Oversee and audit the standards and operations of the reservations department.
Education
R. N SHETTY COLLEGE OF HOTEL MANAGEMENT
BACHELOR'S from HOTEL MANAGEMENT
01.2010
University Overview
Skills
- Revenue Management & pricing strategy
- Hotel Distribution Strategy
- Channel Management Systems
- REVENUE & RESERVATIONS
- BUSINESS DEVELOPMENT & SALES
- OTA Optimization (Airbnb, Bookingcom, Agoda)
Certification
Digital Marketing & E-Commerce, Google, 2022
Languages
English
Hindi
Konkani
Kannada
Hobbies and Interests
Hobbies and Interests
- Revenue
- Marketing
- Reservations
Awards
Awards
- Best Employee of the Year
- Best Employee of the Quarter
Timeline
Business Development Manager
Ezee Technosys Pvt Ltd
01.2021 - Current
Assistant Reservations Manager
The Leela Goa
01.2019 - 01.2021
Assistant Revenue Manager
Resort Rio
01.2018 - 01.2019
Assistant Manager Reservations
Joecons Beach Resort
01.2016 - 01.2018
Duty Manager
Club Mahindra
01.2014 - 01.2016
Senior Front Office Executive
Alila Diwa Goa
01.2014 - 01.2016
R. N SHETTY COLLEGE OF HOTEL MANAGEMENT
BACHELOR'S from HOTEL MANAGEMENT