Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Cluster Manager
Reliance Retail Limited
South Maharashtra & Goa
08.2021 - Current
Update catchment report and network Expectation for F&L.
Identification of potential towns & do street mapping - for deciding the right location for store.
Properties scouting / shortlisting & doing PVRs as per the prescribed template
Tracking / doing follow up for SDR readiness and RFC readiness of signed-up properties.
Compliance License communication & documents follows of NSO fot MH
Setting the targets for every months for forecasting the YTD sales ratio & revenues from inventory contribution.
Managed nearly every aspect of store operations.
Trained and developed store staff in customer service
techniques.
Monitored and implemented corporate programs in sales and merchandising.
Directed large store team to create a sales environment that consistently met expected sales goals.
Controlled DSR daily; maintained accountability for period-end reporting
Managed team of 70, including 10 stores. Co- ordination with EPC , VM , Design , LT & Business Team.
Store Manager
Reliance Retail Limited
Chiplun & Wagholi
11.2018 - 08.2021
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Performed statistical analyses to gather data for operational and forecast team needs.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Responsible for motivating and advising their reps to improve their performance, as well as hiring and training new sales representatives.
Setting sales goals, analyzing data on past performance and projecting future performance. Motivating team members , Maintaining & Improving the relationships with consumers.
Department Manager
Lifestyle international Pvt. Ltd.(Max Retail Division)
Kolhapur
10.2017 - 11.2018
Communicated with managers of other departments to maintain transparency.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Responsible for as active Roll of department manager for Western Wear & Ethnic Wear department
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintaining DSR & Daily Reports, Making department and sale targets of every staff, Maintaining ROTA.
Plan accordingly to archive Budgeted sales targets identify challenge while achieving budgets targets. Maintain records of SMS and FMS products and share the feedback to Top managements and plan stock requirements.
To responsible for Mystery Audit score and follow the SOP.
Head Cashier
Lifestyle international Pvt. Ltd.(Max Retail Division)
Mumbai
07.2014 - 10.2017
Facilitated and logged store opening, closing and shift changes.
Monitored self-checkout systems and provided help in resolving complex problems.
Responsible for store commercial audit. Active Roll of department manager for cash & billing department & all commercial duties.
Controlling store expenses in line with budgets. .Maintain records of all store purchases.
To responsible for the cash office & Back room operations of the store systems.
Closing and balancing of all tills and cross checking manually. Prepare all daily and weekly statements. Conduct till Grabs.Maintaining DSR & Daily banking of previous day’s sales. Maintain detailed store expenses.
Commercial & Accounts Head Store
Reliance Retail Limited
Mumbai
10.2012 - 06.2014
Responsible for store commercial audit, cash & billing department & all commercial duties
Responsible an account of Sales by cash, credit card & gift voucher.
To responsible for the cash office & Back (BOH) room & Customer Service operations of the store systems.
Maintain Sale cash banking, petty cash & change Float.
Clear bills (GRIR & DMS in SAP) of Vendor for Vendor bill payments to the Head office state Commercial.
Coordinating with Unit-Members, Unit-Heads, Supporting Staffs, Vendor & State Commercial Head.
Account Officer
Westside - TRENT LIMITED
Mumbai
08.2007 - 05.2012
Responsible for the cash office & Back room operations of the store systems.
Posting all SAP Entry ,Comparison &WCS, all credit card expenses check on dilly basis, Weekly & monthly reports, Manual bill records, Etc. any other assigned duties.
Reconciliation of Sales by cash, credit card & gift vouchers , keep an account of Sales by cash, credit card & gift voucher.
Co ordinations with Unit-Members, Unit-Heads, Supporting Staff, and Supervisors & Assistant Manager.
Education
Bachelor of Arts - Bachelor of Arts in Hindi & Political Science
Mumbai University
Kankavli College Kankavli
06.2005 - 04.2007
Skills
Business planning
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Timeline
Cluster Manager
Reliance Retail Limited
08.2021 - Current
Store Manager
Reliance Retail Limited
11.2018 - 08.2021
Department Manager
Lifestyle international Pvt. Ltd.(Max Retail Division)
10.2017 - 11.2018
Head Cashier
Lifestyle international Pvt. Ltd.(Max Retail Division)
07.2014 - 10.2017
Commercial & Accounts Head Store
Reliance Retail Limited
10.2012 - 06.2014
Account Officer
Westside - TRENT LIMITED
08.2007 - 05.2012
Bachelor of Arts - Bachelor of Arts in Hindi & Political Science
Mumbai University
06.2005 - 04.2007
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