Derick Davis
Assistant Manager Operations
Urbano J 1504, Lodha Palava - Phase 2, Dombivli East, Dombivli, Maharashtra 421204,MH
Summary
Dynamic Assistant Manager of Operations with over 10 years of professional experience, including 8 years in Accounts Payable. Skilled in managing a team of 30+ members, I successfully led the transition of WNS operations from Corporate Travel Management in Brisbane. My expertise includes monetary and volumetric reporting, as well as developing KRAs and KPIs to enhance team performance. I also oversee incentive management and conduct training for new joiners. As an Australia visa holder, I am well-equipped to contribute effectively within the region.
Overview
10
10
years of professional experience
Work History
Assistant Manager Operations - Accounts Payable
WNS Global Services Pvt Ltd.
Mumbai, MH
02.2024 - 03.2025
- Team Management: Cultivated a collaborative environment for a 30+ member diverse team, boosting team performance by 15% and exceeding key performance indicators (KPIs) related to account payable processing by 10%.
- Project Transition: Successfully led the transition of operations for WNS from Corporate Travel Management in Brisbane, demonstrating strong project management skills.
- Reporting Expertise: Authored and standardized accounts payable process documentation, resulting in a 40% decrease in team errors and a significant improvement in onboarding efficiency for new team members.
- Incentive Management: Manage monthly incentive files to motivate and reward team achievements, enhancing overall productivity.
- Training and Development: Conduct training programs for new joiners, ensuring smooth on-boarding and integration into the team.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proficient in delivering training content, facilitating group discussions, and adapting training methods.
Senior Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
Mumbai
07.2022 - 08.2023
- Managed the accounts payable processes, including invoice processing, vendor payments, and expense reporting
- Ensured accurate and timely processing of invoices and payments, following company policies and procedures
- Reconciled vendor statements and resolved any discrepancies or issues
- Collaborated with vendors and internal teams to resolve payment discrepancies and ensure timely payment
- Maintained accurate and organized financial documentation for audits
- Developed and implemented procedures for accounts payable and accounts receivable to improve accuracy and reduce processing time
Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
Mumbai
03.2017 - 07.2022
- Processed and reviewed Po and Non Po invoices for accuracy and completeness
- Managed payment processes and resolved any issues or discrepancies
- Collaborated with internal teams and vendors to ensure smooth payment processes
- Maintained accurate financial records and reports
- Utilized Microsoft Excel and other tools to analyze financial data and improve process efficiency
- Handled employee expenses, managed and reimbursed them in compliance with company policy
Collections Specialist
Sterling Talent Solutions
Mumbai, MH
05.2016 - 05.2016
- Communicated effectively with customers to explain account statuses and resolve disputes
- Utilized skip tracing tools to locate and contact delinquent customers
- Researched and updated customer payment information to ensure accuracy
- Negotiated payment arrangements with customers that reduced overdue accounts receivable by 50%
- Wrote effective and persuasive collection letters to motivate customers to make payments
- Analyzed customer data to identify trends and develop strategies to improve collection performance
- Developed and implemented a system to track customer payments and ensure accuracy of accounts
- Generated reports to track and monitor collection performance
Associate
Tata Consultancy Services
Mumbai
11.2014 - 05.2016
- Researched and resolved customer issues on Escrow lines set up in an account
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate, and excellent customer service
- Maintained the Escrow Line Set-up
- Handled Training Report
- Completing Due Analysis and Cases Volunteering learning of queues
- Working on Escrow Analysis, Mass Analysis, and LNA
Education
Bachelors of Business Administration -
Manav Bharti University
08.2013
Senior Secondary -
St Xaviers Inter College
Bareilly03.2009
Skills
- Strategic planning
- Time management
- Critical thinking
- Data analysis
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Operations
- Reporting and documenting
- Recruitment and hiring
- Staff Training and Development
- Business Administration
- Orientation and training
- Promotional planning
- Team motivation
- Staff Management
- Employee performance evaluation
- Employee engagement
- Policy Enforcement
- Succession Planning
- Staff Supervision
- Performance reviewing
Available Visa
04/01/24, 04/30/29, Australia Visa (Subclass 600).
Languages
- English
- Hindi
Transitions
05/01/24, 06/30/24, Corporate Travel Management, WNS Global Services Pvt Ltd, Successfully completed the pilot process transition for employer from CTM Meetings and Events., Completed the transition and got the project back to India., Brisbane
Personal Information
Date of Birth: 13/10/1990
Nationality: Indian
Marital Status: Married
Visa Status: Sub Class 180 Australia Visa
Languages
English
First Language
Malayalam
Proficient
C2
Hindi
Proficient
C2
Certification
- Process Mapping and Flowcharts Certification
Software
SAP FICO
JDE ERP
MS Excel
Power BI
Certification
- Process Mapping and Flowcharts Certification, AIGPE - Oct 2024.
- Train the Trainer Certification - WNS Global Services, June 2024
Accomplishments
Successfully led and managed the end-to-end transition of accounts payable operations from Corporate Travel Management in Brisbane to WNS Global Services in Mumbai. Oversaw a monthly transaction volume of AUD 150 million across Australia and New Zealand, achieving 99% on-time vendor payments and full compliance with local financial regulations. Streamlined the transition by standardizing process documentation, reducing team errors by 40%, and enhancing new hire onboarding efficiency. Built and directed a high-performing team of 6 AP professionals, improving productivity by 99% and optimizing invoice processing workflows to reduce turnaround time by 30%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Photography
Reading Books
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursTeam Building / Company RetreatsCareer advancementCompany CultureHealthcare benefitsTimeline
Assistant Manager Operations - Accounts Payable
WNS Global Services Pvt Ltd.
02.2024 - 03.2025
Senior Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
07.2022 - 08.2023
Analyst Operations - Accounts Payable
WNS Global Services Pvt Ltd.
03.2017 - 07.2022
Collections Specialist
Sterling Talent Solutions
05.2016 - 05.2016
Associate
Tata Consultancy Services
11.2014 - 05.2016
Bachelors of Business Administration -
Manav Bharti University
Senior Secondary -
St Xaviers Inter College
Similar Profiles
Ruchi PandeyRuchi Pandey
Deputy Manager at WNS Global Services Pvt. LtdDeputy Manager at WNS Global Services Pvt. Ltd
Derick DavisDerick Davis
Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.
Amol ManeAmol Mane
Lead Associate at WNS Global Services PVT Ltd.Lead Associate at WNS Global Services PVT Ltd.
SANDEEP KAUR MASHIANNASANDEEP KAUR MASHIANNA
Associate to Lead Associate at WNS Global Services Pvt. Ltd.Associate to Lead Associate at WNS Global Services Pvt. Ltd.
SAJID MIYASAJID MIYA
Equity Analyst at SELF EMPLOYEDEquity Analyst at SELF EMPLOYED