Derrick Rozario
Pune
Summary
Accomplished Club, Sports and Event Manager with extensive experience in overseeing construction projects, managing daily operations, and developing marketing strategies. Proven track record in enhancing brand identity, increasing member participation by 30%, and fostering community engagement. Adept at implementing policies, coordinating events, and resolving customer complaints to maintain high satisfaction levels. Skilled in Microsoft Office, multitasking, time management, creativity, adaptability, and complaint resolution. Career goal: to leverage expertise in club management to drive business growth and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Club, sports and event manager
Club Charholi Pride purple group
06.2023 - 01.2025
- Oversaw construction and entire process within the facility, minimizing disruption to operations and ensuring timely completion
- And also take care of entire project from scratch to the total operations of the club by setting up SOP and focusing on developing the business
- Implementing the changes and having brainstorming with the owners of the group to get a better product in the city
- Created agreement for all the vendors and outlets of the club
- Organized staff training programmes, focusing on customer service and emergency response readiness
- Implemented and revised policies and procedures to maintain compliance from guests
- Coordinated facilities management and maintenance procedures to keep areas functional and professional
- Allocated recreational resources to get maximum value and meet budget goals
- Managed daily operations of leisure facility, including scheduling, staff supervision, and facility maintenance for optimal performance
- Developed operating budget to monitor costs and expenditures, practicing economical measures
- Developed new programmes to promote activities and penetrate wider audience
- Strengthened brand identity and community engagement through marketing campaigns
- Inspected fire safety provision, fire exits and equipment to determine safety and security of facility, increasing preparedness for urgent situations
- Addressed and resolved customer complaints promptly, maintaining a positive reputation in the community
- Oversaw facility accounting, keeping operations compliant and profitable
- Spearheaded marketing campaigns to raise awareness of the facility's offerings and attract new patrons
- Conducted performance evaluations of staff, providing constructive feedback and development opportunities
- Resolved disputes and handled difficult situations with diplomacy, maintaining a positive atmosphere for all
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
- Monitored staff performance and developed improvement plans
- Developed and implemented marketing strategies to promote club events, increasing member participation by 30%
- Streamlined event registration processes, improving efficiency and member satisfaction
- Coordinated club events, managing logistics from planning stages through to execution, ensuring seamless operations
- Established and maintained partnerships with local businesses, enhancing club offerings and member benefits
- Fostered a sense of community among club members, encouraging active participation and engagement in club life
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction
- Conducted market research to identify new opportunities for club growth and member recruitment
- Organized fundraising activities, raising significant funds for club projects and charitable causes
- Monitored inventory levels and ordered supplies as necessary, avoiding stockouts and managing costs effectively
- Designed and distributed promotional materials, including newsletters and flyers, to effectively communicate club happenings
- Addressed and resolved member complaints, adopting a proactive approach to maintain high levels of satisfaction
- Drove company growth with proactive mindset and results-oriented plans for business operations
- Coordinated with vendors and suppliers to secure high-quality products and services at competitive prices
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands
- Conducted performance reviews with staff, identifying development opportunities and addressing any areas of concern
- Coordinated strategic plans for administrative services management and optimization to best use available resources
- Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce
- Scheduled staff rosters to ensure optimal coverage during peak times, maintaining service quality without overspending
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Collaborated with club committees to align event planning with overall strategic objectives
- Attended conventions to represent organization, gather information and help build new partnerships
- Updated club website and social media platforms, keeping content current to engage the community
- Implemented health and safety protocols for all events, guaranteeing a safe environment for members and guests
- Operated equipment to exceed production targets
- Created plans and communicated deadlines to complete projects on time
Cluster Activity and sports manager
Residency Club Bhramacorp
06.2022 - 06.2023
- Oversaw construction and entire process within the facility, minimizing disruption to operations and ensuring timely completion
- Organized staff training programmes, focusing on customer service and emergency response readiness
- Implemented and revised policies and procedures to maintain compliance from guests
- Coordinated facilities management and maintenance procedures to keep areas functional and professional
- Allocated recreational resources to get maximum value and meet budget goals
- Managed daily operations of leisure facility, including scheduling, staff supervision, and facility maintenance for optimal performance
- Developed operating budget to monitor costs and expenditures, practicing economical measures
- Developed new programmes to promote activities and penetrate wider audience
- Strengthened brand identity and community engagement through marketing campaigns
- Inspected fire safety provision, fire exits and equipment to determine safety and security of facility, increasing preparedness for urgent situations
- Addressed and resolved customer complaints promptly, maintaining a positive reputation in the community
- Oversaw facility accounting, keeping operations compliant and profitable
- Spearheaded marketing campaigns to raise awareness of the facility's offerings and attract new patrons
- Conducted performance evaluations of staff, providing constructive feedback and development opportunities
- Resolved disputes and handled difficult situations with diplomacy, maintaining a positive atmosphere for all
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
- Monitored staff performance and developed improvement plans
- Developed and implemented marketing strategies to promote club events, increasing member participation by 30%
- Streamlined event registration processes, improving efficiency and member satisfaction
- Coordinated club events, managing logistics from planning stages through to execution, ensuring seamless operations
- Established and maintained partnerships with local businesses, enhancing club offerings and member benefits
- Fostered a sense of community among club members, encouraging active participation and engagement in club life
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction
- Conducted market research to identify new opportunities for club growth and member recruitment
- Organized fundraising activities, raising significant funds for club projects and charitable causes
- Monitored inventory levels and ordered supplies as necessary, avoiding stockouts and managing costs effectively
- Designed and distributed promotional materials, including newsletters and flyers, to effectively communicate club happenings
- Addressed and resolved member complaints, adopting a proactive approach to maintain high levels of satisfaction
- Drove company growth with proactive mindset and results-oriented plans for business operations
- Coordinated with vendors and suppliers to secure high-quality products and services at competitive prices
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands
- Conducted performance reviews with staff, identifying development opportunities and addressing any areas of concern
- Coordinated strategic plans for administrative services management and optimization to best use available resources
- Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce
- Scheduled staff rosters to ensure optimal coverage during peak times, maintaining service quality without overspending
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Collaborated with club committees to align event planning with overall strategic objectives
- Attended conventions to represent organization, gather information and help build new partnerships
- Updated club website and social media platforms, keeping content current to engage the community
- Implemented health and safety protocols for all events, guaranteeing a safe environment for members and guests
- Operated equipment to exceed production targets
- Created plans and communicated deadlines to complete projects on time
Guest Experience Manager
Aurika Coorg by lemon tree hotels
02.2021 - 01.2022
- Oversaw facility accounting, keeping operations compliant and profitable
- Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
- Resolved guest complaints about equipment, classes or policies with focus on maintaining customer loyalty
- Analyzing year profits from sports events and working on P&L
- Creating yearly and monthly guest experience plan for all the 3 properties
- Working closely with reservations team for pre arrivals guests' details and taking appointments for creating stay plan while they stay at the properties
- Having a positive relationship with FO managers to ensure all the guests are having positive stay and fulfilling guest needed as per company standards
- Working with creative and digital marketing team for event posters and promotions for upcoming events at the club or the resorts
- Handling all social media platforms and other review platforms for guest feedback
- Creating training manuals and materials to help staff members be successful in their jobs
- Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
- Assisting with hiring new employees as needed to ensure that there is an adequate staff for peak times
- Developing marketing strategies to promote the hotel brand and increase revenue from existing guests
- Coordinating special events such as weddings, conventions, conferences, or other gatherings
- Managing budgets for food and beverage costs, labor costs, and other items related to the guest experience
- Scheduling staff members' shifts to ensure adequate coverage for all times of operation
- Developing standards and guidelines for staff members to follow when providing service to guests
Recreation executive & Events executive
Club Mahindra
05.2019 - 02.2021
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness
- Maintained inventory of supplies and equipment with established sign-out procedures
- Scheduled events in recreation facilities and monitored facility conditions
- Planned and evaluated recreation and athletic programs with recreation director to support community
- Tracked program spending, enrollments and attendance to produce monthly reports for program director
- Enforced safety procedures and protocols among staff and students to maximize safety
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Researched, planned and organized fun, entertaining activities for youths between ages of 18 to 30 and 1200
- Resolved conflicts between youngsters using effective communication and negotiation skills
- Engaged participants in recreational activities and team-building exercises
- Developed positive and productive relationships with kids, parents and staff
- Planned, promoted and executed more than 700 events each year
Event manager
Hi-voltage live Events company
01.2017 - 04.2018
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Selected and ordered refreshments, decor and event materials
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
- Attended bridal industry events to promote services and build relationships with prospective vendors
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Managed administrative logistics of events planning, event booking and event promotions
- Delivered prompt payment for event vendors, venues, staff, and transportation providers
Recreation executive
Vivanta by Taj
01.2017 - 03.2017
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center
- Tracked program spending, enrollments and attendance to produce monthly reports for program director
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Researched, planned and organized fun, entertaining activities for youths between ages of 15 and 500
- Maintained inventory of supplies and equipment with established sign-out procedures
- Planned and evaluated recreation and athletic programs with recreation director to support community
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness
- Enforced safety procedures and protocols among staff and students to maximize safety
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities
- Resolved conflicts between youngsters using effective communication and negotiation skills
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Scheduled events in recreation facilities and monitored facility conditions
- Transitioned participants between activities, rest periods and field trips
- Developed positive and productive relationships with kids, parents and staff
- Planned, promoted and executed more than 400 events each year
Events Sn.Executive & recreation executive
Sterling holidays and resorts
10.2015 - 12.2016
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 60 team members and volunteers
- Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs
- Created marketing plans, grew event revenue each year and partnered with area hotels and facilities to confirm continued top service
- Managed venue, labor and technical efforts of internal and external partners to successfully execute 200 events per year
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers 40%
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
Activity coordinator
Sterling holidays resorts
01.2014 - 05.2014
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Strategized long-term business needs while driving attendee feedback for process improvements
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Managed event logistics and operations
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Selected and ordered décor and event materials
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries
- Led vendor negotiations to obtain cost-effective services and products
- Managed administrative logistics of events planning, event booking and event promotions
Recreation assistant
Mahindra Holidays
01.2013 - 04.2014
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
- Responded to public inquiries to provide information about programs and facilities
- Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form
- Administered program surveys and evaluations to participants to measure facility performance
- Discussed safety and maintenance concerns with supervisor for remediation
- Performed light custodial duties to provide clean and inviting facilities
- Maintained order among participants and spectators to enforce conduct rules conformance
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily
Education
bachelor of business - management
01.2013
Certificate of Higher Education - 10Th
St.Annes school
Virajpet, coorg01.2007
Certificate of Higher Education - Commerce
St.annes School
virajpetSkills
- Microsoft Office
- Multitasking and Prioritization
- Time Management
- Creativity and Adaptability
- Complaint Resolution
Certification
- Best Construction of the Club, 2024
- Best Travel Choice Award from Trip Advisor, 2023
Languages
English
Hindi
Kannada
Tamil
Malayalam
Konkani
Coorgie
Tulu
Hobbies and Interests
- DJ
- Music Remix and Production
- Sports
- Concerts
- Artist Management
- Ore Than a Crore Production
Personal Information
Gender: Male
Timeline
Club, sports and event manager
Club Charholi Pride purple group
06.2023 - 01.2025
Cluster Activity and sports manager
Residency Club Bhramacorp
06.2022 - 06.2023
Guest Experience Manager
Aurika Coorg by lemon tree hotels
02.2021 - 01.2022
Recreation executive & Events executive
Club Mahindra
05.2019 - 02.2021
Event manager
Hi-voltage live Events company
01.2017 - 04.2018
Recreation executive
Vivanta by Taj
01.2017 - 03.2017
Events Sn.Executive & recreation executive
Sterling holidays and resorts
10.2015 - 12.2016
Activity coordinator
Sterling holidays resorts
01.2014 - 05.2014
Recreation assistant
Mahindra Holidays
01.2013 - 04.2014
bachelor of business - management
Certificate of Higher Education - 10Th
St.Annes school
Certificate of Higher Education - Commerce
St.annes School
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