Derrick Wilson
Zanesville
Summary
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
6
6
years of professional experience
Work History
BOH Team Member
Texas Roadhouse Restaurant
09.2022 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
Vendor
Guayaki Yerba Mate
11.2021 - 09.2022
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
Customer Service Representative
Dominos Pizza Inc.
04.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Zanesville Community High School
Zanesville, OH05-2019
Skills
- Cleaning procedures
- Cross-training
- Problem-solving
- Flexible and adaptable
- Customer service
- Cleaning and sanitizing
- Decision-making
- Workplace safety
Timeline
BOH Team Member
Texas Roadhouse Restaurant
09.2022 - Current
Vendor
Guayaki Yerba Mate
11.2021 - 09.2022
Customer Service Representative
Dominos Pizza Inc.
04.2019 - 08.2021
High School Diploma -
Zanesville Community High School
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