Desa Stephenson
Westville
Summary
Proactive professional experienced in package sorting and customer delivery services. Expertise in problem-solving, effective communication, and strict adherence to safety protocols. Committed to enhancing operational efficiency and customer satisfaction. Focused on continuous skill development for career advancement.
Overview
8
8
years of professional experience
Work History
Preload Specialist
UPS
Westville
10.2024 - Current
- Organized packages by destination and delivery routes to optimize loading process.
- Inspected packages for damage and documented issues for timely resolution.
- Maintained a clean and organized work area throughout shifts.
- Followed safety protocols to ensure a secure working environment.
- Assisted in loading delivery trucks with prepared packages.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed company policies and procedures for secure package handling.
- Loaded and unloaded delivery vehicles to facilitate on-time package distribution.
Independent Contractor
Shipt
Valparaiso
08.2018 - 06.2023
- Delivered groceries to customers efficiently and on time.
- Communicated with customers to confirm order details and preferences.
- Navigated local areas to optimize delivery routes, minimizing delays and enhancing customer experience.
- Resolved customer inquiries and issues promptly and professionally.
- Followed safety protocols while handling food items during deliveries.
- Managed quality control, ensuring high customer satisfaction through consistent service quality.
- Maintained relationships with existing customers while actively seeking new clients to expand customer base.
Education
GED -
Portage Adult Education
Portage, IN05-2005
Skills
- Package sorting
- Package inspection
- Hazardous materials handling
- Route optimization
- Safety compliance
- Time management
- Attention to detail
- Effective communication
- Expert problem solving
- Customer relationship management
Timeline
Preload Specialist
UPS
10.2024 - Current
Independent Contractor
Shipt
08.2018 - 06.2023
GED -
Portage Adult Education