Desai Digesh
Nadiad
Summary
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Overview
7
7
years of professional experience
Work History
Teller
IndusInd Bank LTD
Kachai
11.2021 - Current
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Verified amounts and integrity of every check or funds transfer.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Cross-sold additional bank products when applicable to meet customer needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Verified customers' identification to ensure compliance with laws and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained accurate records of all transactions and customer interactions.
Sales Manager
Shreenathji Sales Corporation (J B Mart)
Nadiad
02.2020 - 10.2021
- Identified and developed new markets for products or services.
- Achieved company growth and brand development through market expansion and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed sales consultations and educated clients on products and services.
- Maintained accurate records of all transactions between customers and company representatives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Created and presented monthly reports to management on sales performance.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Set specific goals for projects to measure progress and evaluate end results.
- Trained newly hired employees regarding company policies and operations.
- Helped coordinate testing to verify quality and usability of new product features.
- Delivered marketing strategy updates to upper-level management.
- Worked with sales teams to land customer wins in complex deals.
- Planned advertising campaigns for online, print and other mediums.
- Created processes and procedures that ensure high quality products are delivered on time.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supported staff training, development and evaluation.
- Implemented process improvements to increase operational efficiency.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Supervised staff recruitment activities including interviewing candidates and making hiring decisions.
- Provided product knowledge and technical support to customers as needed.
Customer Service Officer
A U Small Finance LTD
Nadiad
11.2018 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Led on- and off-site customer support teams across multiple time zones.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Managed daily operations of the Customer Service Department.
- Resolved customer issues in an efficient and timely manner.
- Supported sales team members to drive growth and development.
- Trained new employees on company policies related to customer service practices.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong customer relationships to encourage repeat business.
- Operated equipment and machinery according to safety guidelines.
- Assisted customers with placing orders for products and services.
Disbursement Clerk
Chinmay Fin Serves ( HDF BANK LTD)
Nadiad
01.2018 - 11.2018
- Monitored cash flow levels and provided updates on status of available funds.
- Coordinated special programs and donation drives involving payroll deductions.
- Developed processes to streamline daily operations related to disbursements.
- Responded to employee inquiries regarding payroll and timekeeping.
- Posted work hours completed to files to properly bill clients.
- Generated checks for approved accounts payable invoices according to payment terms specified in contracts and agreements.
- Trained new employees on company timekeeping systems.
- Reviewed invoices for accuracy prior to processing payments.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Audited expense reports for completeness, accuracy, authorization approvals, proper coding.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Education
Master of Commerce - Business Administration And Management
R.B. DEGREE COLLEGE, ( Dr. B.R. Ambedkar Uni Agra)
Kalindi Bihar, Naraich, Agra01-2015
Bachelor of Commerce - Accounting And Finance
Shri I.V. Patel College of Commerce ( Gujarat Uni)
Nadiad, Gujarat01-2013
Secondary School Certificate
SSC
Nadiad, Gujarat01-2009
Higher Secondary School Certificate
HSC
Nadiad, Gujarat01-2009
Skills
- Drawer balancing
- Excellent time management skills
- Approachable
- Banking
- Cash handling and management
- Relationship building and management
- Sales expertise
- Customer relationship building
- Business development
- Sales and Cross-selling
- Account updating
- Qualified in commercial servicing
- Audio-visual management
- Ticket sales
- Sales planning
- Shipping coordination
- Stock control
- Stock replenishment
- Lean principles
- Rapid data entry skills
- Inventory management background
- Sales incentives
- Sales leadership
- Solutions sales
- Cruise sales
- Package sales
- Productive relationships
- Product messaging
- Innovation management
- Staff development
- Self motivation
- Lead generation
- Market research
- Active listening
- Supply chain management
- Staff management
- Employee coaching and mentoring
Languages
Gujarati
First Language
Hindi
Advanced
C1
English
Elementary
A2
Timeline
Teller
IndusInd Bank LTD
11.2021 - Current
Sales Manager
Shreenathji Sales Corporation (J B Mart)
02.2020 - 10.2021
Customer Service Officer
A U Small Finance LTD
11.2018 - 01.2020
Disbursement Clerk
Chinmay Fin Serves ( HDF BANK LTD)
01.2018 - 11.2018
Master of Commerce - Business Administration And Management
R.B. DEGREE COLLEGE, ( Dr. B.R. Ambedkar Uni Agra)
Bachelor of Commerce - Accounting And Finance
Shri I.V. Patel College of Commerce ( Gujarat Uni)
Secondary School Certificate
SSC
Higher Secondary School Certificate
HSC