Sahiraj Desai
Surat
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Assistant Manager
mumbai's famous food adda
Navsari
09.2020 - 03.2024
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed inventory and supplies to ensure materials were available when needed.
Industrial Trainee
subway
Mumbai
12.2017 - 03.2018
- Used hand trucks and forklifts to unload, load and transport items.
- Supported team by operating equipment.
- Set up and operated production machinery according to specific standards and protocols of company.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Sorted product components on work tables to maintain maximum organization and productivity.
Industrial Trainee
holiday inn
Goa
05.2015 - 09.2015
- Communicated with multidisciplinary team to learn and develop practical skills.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Participated in team meetings to discuss operational updates and changes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Hospitality And Tourism Management - Hotel Management
Vivikanand Institute of Hotel & Tourism Management
Kuvadva,rajkot04-2018
High School Diploma -
B.l Patel Sarva Vidhyamandir
Rankuva03-2013
High School Diploma -
J.m Patel High School
Digendra Nagar03-2011
Skills
- Customer service
- Performance management
- Inventory management
- Sales reporting
- Operational strategy
- Team collaboration
- Staff supervision
- Marketing strategy
- Promotional planning
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Assistant Manager
mumbai's famous food adda
09.2020 - 03.2024
Industrial Trainee
subway
12.2017 - 03.2018
Industrial Trainee
holiday inn
05.2015 - 09.2015
Bachelor of Hospitality And Tourism Management - Hotel Management
Vivikanand Institute of Hotel & Tourism Management
High School Diploma -
B.l Patel Sarva Vidhyamandir
High School Diploma -
J.m Patel High School