Summary
Overview
Work History
Education
Skills
It Tools
Operating Systems
Personal Information
Disclaimer
Timeline
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DESHATTY VENU

Hyderabad

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions, that gives a scope to share the knowledge & skills with latest trends that dynamically work towards organization's growth.

Overview

3
3
years of professional experience

Work History

Administrator(L2)

Wipro Limited
Hyderabad, TG
06.2022 - Current
  • Installation, configuration, and administration of all Microsoft software products on Windows Server, XP, Vista, windows7, windows 8.1,10, etc.,
  • Creating and managing virtual machines and templates
  • Providing access to VMs to the End Users & Providing support for Desktops, Laptop and Workstations.
  • Creating virtual switches, ports, port groups & Creating and managing the snapshots & cloning in lab environment.
  • Providing ticket-based support for end users using ServiceNow.
  • Installation and configuration of Windows Server 2008, 2012, 2016, 2019 and 2022.
  • Installation, Configuration, and troubleshooting of Windows, Office Tools, Teams, Skype, Security, VPN, etc., for New Hire, refreshing to new hardware and End-user with issues.
  • Providing support on VMware, v-Sphere, and ESXI, troubleshooting on virtualization.
  • Providing IT support for VIP customers & collected, validated, and distributed information to employees.

Technical Support Engineer

Getronics Solutions Private Limited
Hyderabad, TG
01.2022 - 06.2022
  • Installation, Configuration, and troubleshooting of Windows, MS Office Applications, Teams, Skype, Security, VPN, etc., for New Hire, refreshing to new hardware and End-user with issues.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Providing support for Desktops, Laptop and Workstations.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Resolving Wi-Fi and Network issues & Recovering data from OS and HDD crashes
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Desktop Support Engineer

NR Technoserve Private Limited
Hyderabad, TG
09.2021 - 12.2021
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Set up and administered Windows systems and configurations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • I am closing 6-8 incidents\task per day.

Desktop Support Executive

Sri Veda Technologies
Hyderabad, TG
11.2020 - 08.2021
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • As of now closing 6-8 incidents\tasks per day.

Education

B Tech - Mechanical Engineering

Marri Laxman Reddy Institute of Technology
Hyderabad, TG
04.2020

Skills

  • Windows Expertise
  • Technical Support
  • System Administrator
  • Incident Resolution\Routing\Management
  • Executive Support
  • End User Support
  • Team Coordination

It Tools

Service now., Microsoft Office tools in expertise Level., Nexthink Finder, Cisco, Service Now, Windows KB Articles., Windows Defender, Bit Locker, and McAfee.

Operating Systems

Windows Vista, 2000, XP, 7, 8, 10,11. Basic knowledge of UNIX OS., Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019 and 2022., 5.x,6.0,6.5,6.7 and 7.0

Personal Information

  • Father's Name: Deshatty Ramprasad
  • Date of Birth: 09/02/1997
  • Gender: Male
  • Marital Status: Single

Disclaimer

I hereby declare that the above particulars are true, correct, and complete to the best of my knowledge.

Timeline

Administrator(L2)

Wipro Limited
06.2022 - Current

Technical Support Engineer

Getronics Solutions Private Limited
01.2022 - 06.2022

Desktop Support Engineer

NR Technoserve Private Limited
09.2021 - 12.2021

Desktop Support Executive

Sri Veda Technologies
11.2020 - 08.2021

B Tech - Mechanical Engineering

Marri Laxman Reddy Institute of Technology

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