Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deshawn Brumfield

Merrillville

Summary

Proven leader with a track record of process optimization and team development at Amazon, enhancing productivity and reducing error rates. Skilled in coaching and mentoring, with a knack for innovative solutions and critical thinking. Excelled in roles requiring collaborative mindset and computer skills, achieving significant improvements in workflow efficiency and employee performance. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Guide

Amazon
12.2021 - Current


  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Skilled in logistics and Fulfillment Center outbound processes and non-inventory
  • Excelled in pick outbound operations , maintaining top performance.
  • Managed Amazon's FLOW workflow as process guide, ensuring adequate staffing and effective delegation.
  • Proactively collaborated with team members, leadership, and Process Assistants to optimize operations.
  • Prioritized tasks to efficiently achieve daily goals, exceeding workflow expectations through self-reliance.
  • Recognized for delivering exceptional customer service and resolving advanced issues professionally.
  • Utilized Rodeo and FcResearch tools to compile and analyze data for strategic decision-making.
  • Provided training on company procedures and performance expectations to new hires.
  • Consistently adhered to safety protocols, minimizing equipment damage and preventing injuries.

Shift Manager

Crumbl Cookies
06.2022 - 11.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised ongoing daily production phases.

Sales Associate

DTLR
08.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Hansberry College Prep
Chicago, IL
05.2020

Skills

  • Standard Operating Procedures
  • Coaching and Mentoring
  • Collaborative mindset
  • Innovation and Creativity
  • Workflow Optimization
  • Goal-Oriented
  • Employee Motivation
  • Process Improvement
  • Process Monitoring and Improvement
  • Time Management
  • Safety Procedures
  • Relationship Building
  • Decision-Making
  • Workplace Safety
  • Critical Thinking
  • Computer Skills

Certification

  • Order Picker Certified
  • Tugger Certified
  • Standup Truck Certified
  • Center-Rider Certified
  • Bin Investigation Certified


Timeline

Shift Manager

Crumbl Cookies
06.2022 - 11.2022

Process Guide

Amazon
12.2021 - Current

Sales Associate

DTLR
08.2021 - 07.2022

High School Diploma -

Hansberry College Prep

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Deshawn Brumfield