DeShawn D. Benson
Bloomington
Summary
Dynamic and empathetic professional with a proven track record in case coordination and client relationship management. Excelled in crisis management and strategic decision-making, enhancing client engagement and support outcomes. Demonstrated exceptional negotiation skills and empathy development, contributing to a significant improvement in service access and client well-being.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Permanent Supportive Housing Casemanager
Beacon
12.2024 - 02.2025
- Coordinated client services to support positive outcomes within case management.
- Developed individualized plans for clients, fostering well-being and stability.
- Improved client engagement by regularly conducting follow-up meetings.
- Conducted assessments to determine client needs and recommended appropriate solutions.
- Advocated for client needs, ensuring access to essential services and support.
- Monitored client progress to ensure alignment with established goals.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support, stabilizing situations and offering immediate assistance.
- Implemented support strategies, benefiting clients with improved service access.
Behavioral Health Technician
Indiana Center For Recovery
06.2024 - 09.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily shift note reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Counseled and mentored clients on substance use and life choices.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Administered patient medications and tracked dosages.
- Treated clients and families with respect and dignity.
Temp Worker
Express Employment Professionals
01.2021 - 05.2023
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
Insurance Broker
Family First Life
01.2019 - 11.2020
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Calculated quotes and educated potential clients on insurance options.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Sold Mortgage Protection and Final Expense insurance policies to new and existing customers.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Compliance Consultant
Foley Services
01.2018 - 01.2019
- Ensure Department of Transportation compliance readiness.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Drove business success by maintaining and applying current knowledge of Department of Transportation regulations.
- Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
- Maintained up-to-date knowledge of market trends, industry developments, and competitor strategies to better serve clients.
Retail Sales Consultant
AT&T
01.2011 - 11.2017
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Increased average transaction value through strategic cross-selling of complementary products.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Education
Bachelor of Science - Social Work And Criminal Justice
Post University
Waterbury, CT05-2028
High School Diploma -
Bloomington High School North
Bloomington05-2003
Skills
- Case Coordination
- Client Relationship Management
- Requirements Analysis
- Resource allocation
- Crisis Management
- Collaborative Teamwork
- Critical Thinking in Problem Resolution
- Client Representation
- Negotiation and Resolution Skills
- Focused Performance Objectives
- Community resources
- Strategic Decision-Making
- Empathy Development
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- I participate in low-impact exercises to strengthen core muscles
Timeline
Permanent Supportive Housing Casemanager
Beacon
12.2024 - 02.2025
Behavioral Health Technician
Indiana Center For Recovery
06.2024 - 09.2024
Temp Worker
Express Employment Professionals
01.2021 - 05.2023
Insurance Broker
Family First Life
01.2019 - 11.2020
Compliance Consultant
Foley Services
01.2018 - 01.2019
Retail Sales Consultant
AT&T
01.2011 - 11.2017
Bachelor of Science - Social Work And Criminal Justice
Post University
High School Diploma -
Bloomington High School North
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