Deshna Jain
Lead Business Analyst
Summary
Business Analyst with 9+ years of experience in delivering actionable technical solutions from complex business requirements. Specialized in Salesforce and Appian implementations, with a track record of optimizing processes and engaging stakeholders effectively. Experienced in overseeing full lifecycle Salesforce & Appian projects, from initial discovery to post-go-live support, ensuring project success across BFSI, Healthcare, E-commerce, and SaaS industries.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Lead Consultant
Xebia IT Architects
2024.01 - Current
- Directed business analysis initiatives for large-scale Salesforce and Appian transformation projects.
- Facilitated stakeholder workshops to gather functional requirements, process flows, and KPIs.
- Developed comprehensive BRDs, FRDs, and use case documentation to enhance support for development and testing teams.
- Partnered with solution architects to validate technical feasibility of requirements and align with platform capabilities.
- Oversaw requirement traceability to guarantee delivery aligns with client expectations.
- Concentrate on BFSI and Healthcare sectors
Salesforce Business Analyst
Cyntexa Labs Private Limited
2020.07 - 2024.01
- Oversaw end-to-end requirement lifecycle for Salesforce implementations across diverse business domains.
- Facilitated system walkthroughs and workshops with client SMEs to gather and validate requirements.
- Recorded user stories, acceptance criteria, and process flows within JIRA and Confluence.
- Collaborated with development teams to address requirement clarifications and scope adjustments.
- Facilitated UAT planning and execution, guaranteeing defect resolution prior to production deployment.
IT Business Analyst
Emizen Tech Pvt Ltd
2018.06 - 2020.07
- Defined and documented user stories for Salesforce customizations and third-party integrations.
- Assisted in creating wireframes and prototypes to visualize solutions for stakeholders.
- Performed impact analysis for change requests to assess scope and timeline implications.
Business Analyst
LogicSpice Consultancy
2017.01 - 2018.06
- Gathered requirements for web and mobile projects, producing functional documentation and release notes.
- Coordinated with development and QA teams to ensure smooth delivery of client projects.
Education
B.Tech - Computer Science
Rajasthan Technical University
Jaipur01.2016
Skills
Requirements analysis and documentation Business requirements definition Functional specifications Use case development
Process improvement
Effective stakeholder communication
Agile and Scrum methodologies Project delivery Team collaboration
User acceptance testing
Consulting for functionality
Salesforce development
Visual documentation tools: Lucidchart and Drawio
Microsoft Office proficiency
JIRA and Confluence Project management tools Collaboration software and other tools such as Azure , Asana
AI tools: ChatGPT, Gamma AI, Napkin
Certification
CERTIFIED SCRUM MASTER (CSM)
INDUSTRIES
- HEALTH CARE
- FINANCE & MORTGAGE
- EDUCATION
- ECOMMERCE (B2B AND B2C)
- SERVICE PROVIDERS
- INSURANCE
- CARGO & TRANSPORTATION
Timeline
Lead Consultant
Xebia IT Architects
2024.01 - Current
Salesforce Business Analyst
Cyntexa Labs Private Limited
2020.07 - 2024.01
IT Business Analyst
Emizen Tech Pvt Ltd
2018.06 - 2020.07
Business Analyst
LogicSpice Consultancy
2017.01 - 2018.06
B.Tech - Computer Science
Rajasthan Technical University