Desiree Bennett
Mishawaka
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Jsk Hospitality
South Bend
03.2018 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Coordinated maintenance requests for office equipment and facilities.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled incoming and outgoing mail and packages.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
GED -
South Bend School Corperation
South Bend, IN07-2012
Skills
- Customer service
- Multi-line phone system
- Data entry
- Cash handling
- Office administration
- Complaint resolution
- Document management
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Multi-tasking
- Sensitive information handling
- Courteous and professional
- Payment processing
- Departmental support
- Front office management
- Record keeping
- Travel arrangements
- Customer complaint resolution
- Filing and sorting
- Greet visitors
- Multi-Line Phone Usage
- Billing and invoicing
Accomplishments
- Employee of the year 2024
References
References available upon request.
Timeline
Front Desk Receptionist
Jsk Hospitality
03.2018 - Current
GED -
South Bend School Corperation