Desiree Woodard
Rockville
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
West Central Veterinary Services
2019.08 - Current
- Answering phones
- Scheduling, canceling, and rescheduling appointments
- Calling clients 24 hours in advance for reminder calls
- Verifying and updating owner information
- Handling the work email
- Taking messages for doctors and relaying their responses to the client
- Running end of day reports for each day
- Updating patient information
- Training new employees
- Counting our daily cash drawer and deposit bag
- Training new employees
- Assisting the office manager with tasks
- Checking inventory in
- Filling prescription and non prescription medications
Bartender/Waitress
Thirty Six Saloon
2012.07 - 2019.08
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Implemented efficient workflow processes, reducing service times during peak hours while maintaining quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
Sales Associate
Vanity Shops, Inc.
2011.11 - 2012.07
- Developed and implemented visual merchandising strategies to optimize store layout and presentation.
- Executed daily operations, ensuring high levels of customer satisfaction and support.
- Maintained accurate records of sales transactions using point-of-sale systems for efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Receptionist
Vermillion-Parke Community Health Center
2011.06 - 2012.05
- I was hired during the summer of my senior year to convert paper medical records to electronic records and eventually helped a few times in the billing department.
Education
Office Administration -
Ivy Tech Community College
Terre Haute, IN2014-05
General Studies - undefined
Indiana State University
2013-12
High School - undefined
Rockville High School
2011-12
Skills
- Proficient in Microsoft Office
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Administrative skills
- Multi-line telephone systems
Timeline
Front Desk Receptionist
West Central Veterinary Services
2019.08 - Current
Bartender/Waitress
Thirty Six Saloon
2012.07 - 2019.08
Sales Associate
Vanity Shops, Inc.
2011.11 - 2012.07
Medical Receptionist
Vermillion-Parke Community Health Center
2011.06 - 2012.05
General Studies - undefined
Indiana State University
High School - undefined
Rockville High School
Office Administration -
Ivy Tech Community College