Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinee Patterson

Indianapolis

Summary

Dynamic and detail-oriented professional with extensive experience at Community Health Network, excelling in patient scheduling and insurance verification. Proven ability to enhance patient relations through effective communication and problem-solving. Skilled in EMR systems and documentation review, ensuring compliance and quality assurance in fast-paced healthcare environments.

Overview

9
9
years of professional experience

Work History

Surgery Scheduler/CCMA/PSR

Community Health Network ENT Care
03.2023 - Current
  • Verified insurance coverage and obtained pre-authorizations.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Customer Service Representative

Internal Revenue Service, IRS
08.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provide taxpayers with accurate information regarding their tax returns.
  • Research accounts for errors.
  • Complete mathematical calculations to verify or adjust tax returns.

Accounts Receivable Clerk

Setiva
06.2022 - 09.2022
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Input billed services into state Medicaid portal.
  • Correct/Update rejected claims.

Underwriter

Carvana
04.2021 - 05.2022
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

Certified Clinical Medical Assistant

Ascension Maternal and Fetal Medicine
08.2020 - 01.2021
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed medical records management, including filing, organizing and scanning documents.

Registered Medical Assistant

Health Net
09.2019 - 06.2020
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant

Ascension WI
04.2019 - 08.2019
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Registered Medical Assistant

Froedtert Health Internal Medicine
11.2018 - 03.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.

Registered Medical Assistant

Community Health Network
01.2016 - 10.2018
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Collaborated with the healthcare team to create personalized care plans for patients.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Technical Diploma - Medical Assistant

Medtech College
Indianapolis, IN
12-2015

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06-2012

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Insurance verification
  • Following up with patients
  • Patient relations
  • Calendar management
  • Office administration
  • Data entry proficiency
  • EMR updating
  • Payment collection
  • Correspondence writing
  • EHR systems expertise
  • Office workflow support
  • Pre-authorization management
  • Patient scheduling
  • Problem-solving
  • Documentation and recordkeeping
  • Organization and time management
  • Collaboration and teamwork
  • Critical thinking
  • Data entry
  • Active listening
  • Customer service
  • Documentation review
  • Analyzing data
  • Quality assurance
  • Data collection
  • Claims processing
  • Claim submission
  • Payment posting
  • Customer engagement

Timeline

Surgery Scheduler/CCMA/PSR

Community Health Network ENT Care
03.2023 - Current

Customer Service Representative

Internal Revenue Service, IRS
08.2022 - 02.2023

Accounts Receivable Clerk

Setiva
06.2022 - 09.2022

Underwriter

Carvana
04.2021 - 05.2022

Certified Clinical Medical Assistant

Ascension Maternal and Fetal Medicine
08.2020 - 01.2021

Registered Medical Assistant

Health Net
09.2019 - 06.2020

Medical Assistant

Ascension WI
04.2019 - 08.2019

Registered Medical Assistant

Froedtert Health Internal Medicine
11.2018 - 03.2019

Registered Medical Assistant

Community Health Network
01.2016 - 10.2018

Technical Diploma - Medical Assistant

Medtech College

High School Diploma -

Arsenal Technical High School

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Destinee Patterson