Destiny Fielden
New Castle
Summary
Qualified professional with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives.
Overview
11
11
years of professional experience
Work History
Credentialing/Privileging Specialist
MERIDIAN HEALTH SERVICES
Muncie
02.2024 - Current
- Maintained up-to-date knowledge of credentialing requirements and changes in regulations to ensure adherence to best practices
- Performed primary source verification of education, training, licensure, certifications, work history, malpractice claims history, and other relevant credentials
- Ensured timely completion of all aspects of the credentialing process within established deadlines
- Collaborated with internal departments such as HR, Compliance, and Legal to gather necessary information for credentialing and privileging purposes
- Communicated effectively with healthcare providers regarding missing or incomplete documentation required for credentialing and privileging
- Conducted background checks on healthcare providers using various databases and resources
- Maintained accurate records of all provider credentials in compliance with organizational policies and procedures
- Developed and maintained relationships with external organizations such as licensing boards and professional associations to facilitate the credentialing process
- Assisted HR in the onboarding process including presenting orientation information
Home Daycare Owner
New Castle
10.2023 - 02.2024
- Managed daily operations of a home daycare
- Managed financial transactions and reconciled accounts regularly
- Communicated policies and daily activities with parents to foster transparency and engagement
- Handle all income streams/balance books
Scheduling Coordinator Manager
Bethany Cares Home Health Agency
New Castle
01.2022 - 10.2023
- Oversaw a rotating on-call schedule to maintain consistent support for healthcare services.
- Assisted in developing staff schedules to ensure adequate coverage.
- Coordinated communication between staff, patients, and families for care updates.
- Facilitated onboarding processes for new staff regarding scheduling procedures.
- Handled a rotating on call schedule
Front Office Manager
Little Heroes Pediatric Dentistry
New Castle
01.2020 - 01.2022
- Assisted parents of patients with check-in and check-out processes to ensure smooth patient flow
- File prior authorizations to insurances for a number of procedures and appliances
- Checking and updating insurance eligibility
- Processed billing statements for patients, ensuring accuracy and clarity in charges
- Adjusted and balanced account receivables, maintaining financial integrity and up-to-date records
- Facilitated recruitment process to ensure timely hiring of qualified candidates
Assistant Manager
Weenee World
New Castle
08.2015 - 10.2020
- Trained new team members in customer service protocols to enhance team readiness
- Resolved clerical errors to ensure accurate records on the registers
- Assisted owner with restaurant opening and closing procedures to maintain operational continuity
Customer Service Representative
Navient
Muncie
02.2018 - 02.2020
- Assisted borrowers with account inquiries through inbound and outbound calls
- Detailed various company and government programs to enhance borrower understanding
- Mentored new hire agents on system tracking and regulations
- Secured Department of Education contract clearance to fulfill regulatory requirements
Education
Diploma - Business Administration
Richmond (Indiana University East)
05-2027
High school diploma or GED -
New Castle High School
New Castle06-2017
Skills
- Credentialing/Privileging
- Insurance Verification
- HR management
- Human resources
- Employee relations
- Communication skills
- Organizational skills
- Organizational management
- Data-driven problem-solving
- Management
- Supervision
- Finance experience
- Data analysis
- Assistant management
- Microsoft Word
- Microsoft PowerPoint
- Presentation software
- Productivity tools
- Accounting and finance experience
- Credentialing services
- Banking
Timeline
Credentialing/Privileging Specialist
MERIDIAN HEALTH SERVICES
02.2024 - Current
Home Daycare Owner
10.2023 - 02.2024
Scheduling Coordinator Manager
Bethany Cares Home Health Agency
01.2022 - 10.2023
Front Office Manager
Little Heroes Pediatric Dentistry
01.2020 - 01.2022
Customer Service Representative
Navient
02.2018 - 02.2020
Assistant Manager
Weenee World
08.2015 - 10.2020
Diploma - Business Administration
Richmond (Indiana University East)
High school diploma or GED -
New Castle High School