Destiny Walters
1009 E Jackson
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
Bloomington, IN
05.2022 - Current
- Trained and mentored new representatives on best practices and system usage to improve performance.
- Streamlined communication processes between departments, reducing response time for customer issues.
- Assisted clients with account inquiries, ensuring high levels of satisfaction.
- Analyzed customer feedback data to identify trends, driving process improvements and service enhancements.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Salon Director
Sun Tan City
Indianapolis, IN
06.2020 - 05.2022
- Led team of stylists to enhance service quality and customer satisfaction.
- Developed training programs to elevate staff skills and performance standards.
- Managed salon operations, ensuring compliance with health and safety regulations.
- Streamlined appointment scheduling using advanced salon management software.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
Shift Lead
Taco Bell
Plainfield, IN
10.2018 - 02.2021
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented staff scheduling to enhance productivity and meet peak demand periods.
Education
No Degree - Cyber Criminology & Security
Indiana State University
Terre Haute, IN05-2030
Skills
- Team member training
- Customer complaint resolution
- Service recommendations
- MS office applications
- Appointment scheduling
- Call management
- Work prioritization
Timeline
Lead Customer Service Representative
Fifth Third Bank
05.2022 - Current
Salon Director
Sun Tan City
06.2020 - 05.2022
Shift Lead
Taco Bell
10.2018 - 02.2021
No Degree - Cyber Criminology & Security
Indiana State University