Venkata Siva Naga Jagadeesh Kumar Desu
Hyderabad
Summary
A results-oriented professional with a bachelor’s degree and over 5 years of experience in e-commerce and customer service, with a proven track record of enhancing operations and delivering exceptional service. Skillfully managed diverse teams, fostering a positive work environment and ensuring customer satisfaction. Proficient in strategic planning, business analytics, and leveraging data to drive continuous improvement. Adept at resolving complex issues and mentoring new hires. Excelled in spearheading B2B sales initiatives, consistently exceeding targets. Possess strong organizational and communication skills, with a detail-oriented approach to supervision and continuous monitoring. Committed to optimizing processes and delivering high-quality results. Eager to leverage my experience and skills as an Holiday Team lead to drive efficiency and excellence.
Overview
8
8
years of professional experience
Work History
Holiday Team Lead
Amazon Development Centre India Pvt Ltd
Hyderabad
06.2022 - Current
- Handle 25 - 30 associates. Act as a Classroom Trainer, conduct refresher Sessions, continuously evaluate and improve Associate Performance.
- Drive the performance of the Associates and ensure that the expected metrics are met.
- Give appropriate resolution by acting as a POC for Associates via Andon Support, Slack and Outlook.
- Stakeholder management- Liaise with Other Departments such as Customer Service, Merchant Investigations, Payments teams, etc., as required to identify recurring problems and to come up with permanent solutions/ process changes.
- Demonstrate time-management skills and work independently while using departmental resources, policies and procedures.
- Analyze data, using the data to drive decision making on Team’s performance, preparing Action Plan and provide appropriate coaching to Associates.
Sr. Seller Support Associate
Amazon Development Center India Pvt Ltd
Hyderabad
07.2021 - Current
- Provide prompt and efficient service to Amazon Sellers and Merchants, escalating issues when necessary.
- Maintain a positive and professional demeanor, effectively managing sensitive issues, and portraying the company positively.
- Demonstrate excellent time-management skills, working independently using departmental resources and procedures.
- Contribute to a positive team environment, proactively aiding team members with challenging contacts.
- Liaise with departments like Customer Service, Merchant Investigations, and Payments to resolve sellers' issues.
- Voluntarily mentor new hires, assisting with process-related issues.
- Handle Marketplace, Amazon Detail Page, and Fulfillment by Amazon cases.
- Serve Sellers and Vendors on Amazon.in platform with market research, transactional issues, and every other e-commerce related concern.
- Actively seek solutions through logical reasoning and data interpretation skills, and identify trends to appropriate channels, including improvement suggestions.
Customer Service Associate (FTC social media)
Amazon Development Center India Pvt Ltd
Hyderabad
08.2020 - 02.2021
- Maintained customer relationships through prompt responses to inquiries, meticulously documenting actions
- Improved service quality by recommending process enhancements and identifying new product and service applications
- Responded to customer questions about products and services, utilizing in-depth product knowledge and technical computer skills
- Provided information about products or services through various channels, including email and social media platforms like Facebook and Twitter
- Applied hands-on experience with Sprinkler to assist buyers with inquiries on social platforms.
Sr. Sales Executive
Paytm
08.2019 - 01.2020
- Spearheaded B2B sales initiatives, consistently enhancing sales performance and effectively resolving arising issues
- Managed a team of 10 junior associates, providing leadership and guidance to ensure collective success
- Trained new associates as an SME, actively monitoring their performance and delivering personalized 1:1 coaching to drive performance improvement
- Dedicated to ensuring customer satisfaction and fostering positive customer relationships.
Floor manager
Mc Spears Entertainment India Pvt Ltd.
12.2016 - 09.2018
- Accomplished department objectives by effectively managing staff, planning, and evaluating department activities
- Maintained a skilled workforce through recruiting, selecting, orienting, and training employees
- Ensured a safe, secure, and legally compliant work environment
- Developed personal growth opportunities for staff members
- Achieved staff results through clear communication of job expectations, strategic planning, and continuous monitoring and appraisal of job performance
- Provided coaching, counseling, and disciplinary actions as necessary to guide employee growth and maintain high performance standards.
Education
B.Sc Computer Science -
CALORX TEACHER'S University
01.2016
Intermediate -
SRI VENKATESHWAR Junior College
01.2012
Diploma in Hotel Management -
Cheers Institute of Hotel Management
01.2009
S. S. C -
V. V. K. English Medium School, Vinukonda
01.2007
Skills
- Efficiently managing large datasets
- Data analysis
- Business analytics
- Data-driven decision making
- Project management
- Cross-functional project management
- Stakeholder collaboration
- MS Excel, Word & PowerPoint
- Operations Management
- Team Management
- Change Management
- Basic SQL
Accomplishments
- Consistently surpasses performance metrics, maintaining high standards in quality, productivity, first contact resolution, and attendance.
- Awarded the 'Performer of the Month' six times in a single year 2023.
- Recognized and honored as the ATM PCP Champion during the year 2023 at R&R
- Maintained a stellar client rating of 9.5 out of 10 in B2B sales aspects throughout the year 2019.
Personal Information
- Father's Name: D. V. Koteswara Rao
- Date of Birth: 12/31/1991
- Marital Status: Married
Languages
Telugu, English, and Hindi.
Hobbies and Interests
Listening music, Playing volley ball, Cricket.
Disclaimer
I hereby declare that all the information furnished above is true up to my knowledge.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hours4-day work weekHealthcare benefitsCompany CultureWork from home optionInterests
Team lead customer support
Timeline
Holiday Team Lead
Amazon Development Centre India Pvt Ltd
06.2022 - Current
Sr. Seller Support Associate
Amazon Development Center India Pvt Ltd
07.2021 - Current
Customer Service Associate (FTC social media)
Amazon Development Center India Pvt Ltd
08.2020 - 02.2021
Sr. Sales Executive
Paytm
08.2019 - 01.2020
Floor manager
Mc Spears Entertainment India Pvt Ltd.
12.2016 - 09.2018
B.Sc Computer Science -
CALORX TEACHER'S University
Intermediate -
SRI VENKATESHWAR Junior College
Diploma in Hotel Management -
Cheers Institute of Hotel Management
S. S. C -
V. V. K. English Medium School, Vinukonda
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