Dev Sharma
London
Summary
Business Analyst with 5+ years of experience in government and public-sector projects in India, recently completed a Master’s degree in MSc Data Science in the UK. Skilled in conducting investigative analysis of systems, processes, and data flows to deliver data-driven, user-focused solutions. Strong background in Agile delivery, requirements gathering, stakeholder engagement, and compliance (GDPR, data governance). Adept at bridging the gap between business stakeholders and technical teams, with proven ability to translate complex findings into actionable insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Tech Mahindra
01.2018 - 12.2022
- Conducted investigative analysis of government digital systems, mapping as-is processes and identifying inefficiencies, hidden dependencies, and opportunities for automation.
- Collaborated with public sector stakeholders to define to-be processes, ensuring alignment with compliance and policy standards.
- Gathered and translated business needs into functional requirements, user stories, and acceptance criteria, feeding Agile delivery teams.
- Facilitated workshops and stakeholder interviews to validate requirements, clarify scope, and manage expectations.
- Partnered with data engineering teams to support data integration and reporting, enabling data-driven decision-making for policy and citizen services.
- Ensured compliance with data governance and protection frameworks, supporting GDPR-aligned practices in system design.
- Supported UAT and rollout, ensuring delivered solutions met user needs and policy objectives.
- Key Achievements:
- Delivered process re-engineering project that reduced manual effort by 20%, improving efficiency in a government workflow.
- Led BA activities in a cross-functional team delivering a citizen portal upgrade, improving usability and accessibility.
Education
Bachelor of Computer Science Engineering (B.Tech) - Computer Science
KL University
Guntur, Andhra Pradesh08.2018
MSc Data Science -
Coventry University
London01.2024
Skills
- Investigative & Analytical Skills (As-is / To-be, Gap Analysis)
- Agile BA Practices (User Stories, Acceptance Criteria, Backlog Refinement)
- Process Mapping & Data Flow Documentation
- Workshop Facilitation & Stakeholder Engagement
- Data-Driven Business Analysis (Data Engineering & Analytics Teams Collaboration)
- Public Sector Experience (Government Programs & Digital Transformation Projects)
- Regulatory & Governance: GDPR, DPIA, RBAC
- Tools: JIRA, Confluence, MS Visio, Lucidchart, SQL, Excel, Power BI
Certification
- Certified Scrum Master (CSM) – if applicable
- Agile BA / CBAP / CCBA – if applicable
- GDPR Awareness / Data Protection Certificate – recommended for public sector roles
- SQL / Power BI certification – if relevant
Timeline
Business Analyst
Tech Mahindra
01.2018 - 12.2022
Bachelor of Computer Science Engineering (B.Tech) - Computer Science
KL University
MSc Data Science -
Coventry University
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