DEV SHRIVASTAVA
Manchester
Summary
Customer-focused professional with 3+ years of experience in high-pressure hospitality environments, delivering exceptional guest experiences and resolving service challenges efficiently. Proven ability to communicate effectively with customers, handle complaints professionally, and ensure satisfaction through quick problem-solving and attention to detail. Skilled in teamwork, multitasking, and maintaining service quality standards in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
QUALITY HEAD MANAGER
BioSys India
Gurgaon, India
10.2024 - 09.2025
- Assisted in establishing and maintaining quality control protocols.
- Supported implementation and supervision of food safety and hygiene measures.
- Conducted regular inspections and maintained comprehensive records of product quality and production levels.
COOK 1
TAJ BANGLORE
Bangalore, India
08.2023 - 09.2024
- Collaborated with front-of-house staff to ensure accurate order delivery and a seamless dining experience for guests.
- Responded quickly to special requests and dietary requirements, ensuring customer satisfaction.
- Resolved order discrepancies and delays during service, maintaining high service standards under pressure.
- Communicated effectively with team members to manage high-volume service, and reduce wait times.
COOK 2
SEMINOLE HARD ROCK, THE GUITAR HOTEL
Fort Lauderdale
03.2022 - 04.2023
- Delivered high-quality service in a fast-paced fine-dining environment, ensuring guest expectations were consistently met.
- Handled time-sensitive orders efficiently, maintaining quality and presentation during peak hours.
- Adapted quickly to customer preferences and last-minute changes, ensuring a positive dining experience.
- Worked closely with team members to manage workflow and resolve service bottlenecks.
INDUSTRIAL TRAINEE
WHITEFIELD MARRIOTT
Bangalore
12.2019 - 04.2020
- Assisted in live kitchen operations, interacting with guests, and ensuring timely service delivery.
- Managed stock and inventory to prevent shortages that could impact the customer experience.
- Supported service teams during peak hours, ensuring smooth coordination and quick issue resolution.
- Helped implement systems that improved efficiency, and reduced delays in service.
Education
MSc. - FOOD SCIENCE AND INNOVATION
Manchester Metropolitan University
Manchester, United Kingdom01-2026
BACHELOR OF ARTS - CULINARY ARTS
Welcomgroup Graduate School of Hotel Administration
Manipal, India01-2021
SENIOR SECONDARY - COMMERCE MATH
Delhi Public School
Bhopal, India01-2018
Skills
- GMP and Quality Assurance
- Leadership
- Sales strategy development
- Culinary Techniques
- Customer Interaction and Relationship Building
- Complaint handling and problem resolution
- Communication and active listening
- Time management in high-pressure environments
- Attention to detail
- Conflict resolution
Languages
English (Native)
Hindi (Native)
Hobbies and Interests
- Food product development and innovation
- Quality assurance and quality audits in food processing
- Sustainable food production and packaging technologies
- Continuous learning through workshops, industry exhibitions, and conferences
Certification
- HACCP Certification
- WSET Certification
Timeline
QUALITY HEAD MANAGER
BioSys India
10.2024 - 09.2025
COOK 1
TAJ BANGLORE
08.2023 - 09.2024
COOK 2
SEMINOLE HARD ROCK, THE GUITAR HOTEL
03.2022 - 04.2023
INDUSTRIAL TRAINEE
WHITEFIELD MARRIOTT
12.2019 - 04.2020
MSc. - FOOD SCIENCE AND INNOVATION
Manchester Metropolitan University
BACHELOR OF ARTS - CULINARY ARTS
Welcomgroup Graduate School of Hotel Administration
SENIOR SECONDARY - COMMERCE MATH
Delhi Public School