DEV SINGH

Jr.Officer Customer Service

AIASL (AIR INDIA)

09.2015 - Current

To supervise all the check-in agents and having full control over basic check-in control functions and entries with system responses
To change the equipment due some technical reasons, load availability and emergency landings etc
To give the supervisors confidence to deal with any situation, and to be prepared to take the necessary action to solve it with the least disruption to passengers
To reserve/block and /or subsequently release seats for individuals, special passengers, or groups
To add any special information by flights or destinations, and to action any re-seating of passengers before initial flight close by increasing or overriding, the limits
To initially close flights, notify any accepted standby passengers, and to release flight control to Load Planning
To release and dispatch all down line passengers messages
Professional in Reservation and Ticketing especially International reissuances
Professional in doing BRS
Professional in handling check sheet and RAMP function
Professional in handling Arrival and baggage discrepancies and handling passengers complains regarding baggage issues
Professional in Reservation and ticketing
Professional in DCS
Professional in performing TRC functions
Developed strong relationships with clients, leading to repeat business and referrals.
Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
Led a team of junior staff members, providing guidance, mentorship, and professional development opportunities.
Coordinated events and training sessions, resulting in increased employee engagement and knowledgesharing.