DEV SINGH
Jammu
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Customer Service & Check-in
AIR INDIA LTD (AIASL)
09.2015 - Current
- Delivering Excellent Customer Service for both Air India and Alliance Air passengers and Check-in
- Passenger and baggage check-in for bot Air India and Alliance Air
- Sound knowledge of checking Control System CM and International Visa checking
- Giving clearance to Load Control for flight closure
- Followed up with customers about resolved issues to maintain high standards of customer service.
Boarding Gate
AIR INDIA LTD (AIASL)
09.2015 - Current
- Gaining Boarding clearance from the Aircraft staff
- Ensuring departure lobby and team is at gate and set up according to AI and Alliance Air precision timing
- Keep passengers informed and up to date by making appropriate announcements for boarding or delays
- Ensure all 'Special Handling' passengers boarding first
- Action and re-gradable passengers at the Departure Gate
- Liaise by two-way radio with Movement control as to boarding times and special requirements
- Reconcile all boarding pass stubs and ensure total headcount of passenger's onboard tally
- Search and locate any failed to board passengers
- Offer customer service to any passengers with special needs or individual questions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Airline Supervisor
AIR INDIA LTD (AIASL)
09.2015 - Current
- Pre-flight seating requirements flight connections and pre-check-in for all priority passengers
- In charge of handing arriving and departing passengers and general passenger flight duties
- Assist priority passengers and providing all types of services
- Ability to work in a team with diverse culture
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Arts -
IGNOU
Jammu, India06-2014
SECONDARY SCHOOL -
KENDRIYA VIDYALAYA
Trivandrum, India05-2009
Skills
- Critical Thinking
- Problem Solving
- Customer Service
- Time management
- Complex Problem Solving
- Cultural awareness
- Monitoring
- Relationship building
- Communications
- Teamwork and collaboration
- Teamwork
- Multitasking and organization
- Professionalism
Accomplishments
- Check-in and flight control training provided by Air India Ltd.
- Dangerous goods regulatory course (Category 9/10) from Air India Ltd.
- Aviation security awareness training conducted by Airport Authority of India, Jammu Airport.
- Trained for Logistic Management System of Air India Ltd.
- LMS (Air India Ltd.) for cargo acceptance
- Trained for CLC(Centralized Load control) function
Linguisticabilities
- English
- Hindi
- Dogri
Personal Information
- Date of Birth: 09/06/89
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Computerknowledge
Win XP, Win Vista, Win 7, Win 8, Macintosh, MS Office, Etc.
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service & Check-in
AIR INDIA LTD (AIASL)
09.2015 - Current
Boarding Gate
AIR INDIA LTD (AIASL)
09.2015 - Current
Airline Supervisor
AIR INDIA LTD (AIASL)
09.2015 - Current
Bachelor of Arts -
IGNOU
SECONDARY SCHOOL -
KENDRIYA VIDYALAYA