DEVAANAND ND
Chennai
Summary
Dynamic Implementation Consultant with a proven track record at Chargebee, specializing in subscription billing and revenue recognition. Expert in API integration and business process optimization, I excel in enhancing customer experiences and driving adoption. Adept at collaborating with C-level executives, I deliver tailored solutions that meet complex business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Chargebee
Chennai
08.2022 - Current
- Configured intricate account setups and trained customers across various markets.
- Facilitated customer adoption of a comprehensive subscription billing and revenue recognition platform.
- Consulted on integrations with Salesforce, HubSpot, NetSuite, Intacct, QuickBooks, Xero, and others.
- Executed native payment gateway integrations with Stripe, Braintree, PayPal, Adyen, and over 30 additional platforms.
- Guided customers in custom development using APIs and connectors like Zapier, Make.com, Workato, and Zoho Flow.
- Led client onboarding sessions for effective implementation of subscription management solutions.
- Engaged with technical teams and C-level executives to enhance client relationships.
- Collaborated with developers and architects to design API-first architectures aligned with business objectives.
IT Business Analyst
Zoho Corporation Pvt Ltd
Chennai
11.2019 - 08.2022
- As a part of Zoho Jumpstart – Pilot Team, helped potential customers understand their needs, define their priorities and assist them with end-to-end implementation to meet user specifications, in turn improving customer experience.
- Recommend business solutions by analyzing requirements, constructing workflow charts, and implementing the same.
- Spearheaded Enterprise projects and resolved complex problems that impacted management and business direction.
- Being the main representative of Zoho One product specialist in Zoho Concierge and consulted 3000+ clients across ANZ, MEA and Europe.
Business Analyst
Tata Consultancy Services
Chennai
06.2017 - 11.2019
- Responsible for putting together all Method of Procedures – MOP'S associated with all vendors and partners being the single point of contact for all communication between vendor and client.
- Analyse and validate priority incidents on its quality parameters to provide an incident report in order to facilitate 100% SLA compliance.
- Worked with change management team to approve back up related and upgradation change activities.
- Weekly, Monthly Operations review with the client to discuss project progress, ongoing issues, engineer utilization etc.
Education
B.E - Electronics and Communication Engineering
Rajalakshmi Engineering College
01.2017
Skills
- Chargebee billing and revenue recognition
- Zoho CRM implementation
- Zoho One consulting
- Business process optimization
- Requirements analysis
- API integration
- Zapier automation
- Payment gateway integration
- Salesforce and SF CPQ and HubSpot integration
- Xero and NetSuite integration
Certification
- ITIL
- Lean Six Sigma Green Belt
- Siam Foundation Agile Scrum Master
- Agile Scrum master
Accomplishments
- Streamlined various processes and implemented 100+ accounts across segments, which in turn increased the revenue for the team by 75% year over year
- Retained churn-risk enterprise accounts by conducting in-depth technical audits, resolving critical issues, safeguarding $X M ARR
- Awarded Best Performer (Enterprise Guru) for two consecutive quarters in Chargebee
- Appreciated internally by product management and the SME team for reporting bugs
- Developed a RevRec simulator for presales and internal teams
- Generated revenue of over 1.5M USD through the implementation of Zoho Jumpstart in 2021, and set a benchmark
Timeline
Implementation Consultant
Chargebee
08.2022 - Current
IT Business Analyst
Zoho Corporation Pvt Ltd
11.2019 - 08.2022
Business Analyst
Tata Consultancy Services
06.2017 - 11.2019
B.E - Electronics and Communication Engineering
Rajalakshmi Engineering College
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